High-Level Support Specialist

4 weken geleden


Beuningen, Gelderland, Nederland ASM Pacific Technology Voltijd

Description

In the role of 3rd Line Customer Support Engineer at ASMPT, you will be the go-to expert for complex hardware and software issues that cannot be resolved by local or 2nd line support. Based at our headquarters in Singapore, you will work closely with our international teams to coordinate activities and provide advice on how to find solutions.

Responsibilities and activities

  • Analyze complex issues and advise service engineers on how to resolve them
  • Participate in regional service VCs to stay connected with local support teams
  • Introduce new software releases to the field and explain new features
  • Participate in quality meetings and CCB meetings to ensure service-related aspects are considered
  • Agree to user interface designs for new functionality
  • Define verification tests and analyze experimental results
  • Create instructions and user manuals for new functionality
  • Write service bulletins for new modules
  • Oversee the deployment of new functionality, including pre-FAT tests and installation

Job requirements

  • Bachelor's degree in engineering or physics
  • At least 5 years of experience in customer service, with a background in the semiconductor equipment industry an advantage
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Customer-focused
  • Fluency in written and spoken English
  • Broad knowledge of performance metrics
  • Flexibility and ability to work under pressure
  • Willingness to travel

What we offer

ASMPT offers a dynamic and international work environment with challenging projects in the semiconductor industry. We provide excellent employee benefits and opportunities for personal development through training and development programs. You will have the chance to work with a young, multi-disciplinary team and visit our locations in Hong Kong and Singapore, as well as customer sites in Europe, Asia, and the U.S.



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