Key Account Manager for Hotel Software

2 weken geleden


Breda, Noord-Brabant, Nederland Blu Selection Voltijd

We are seeking a highly skilled Customer Success Manager to join our team at Blu Selection. As a key member of our sales team, you will be responsible for identifying upsell opportunities and delivering exceptional customer experiences.

About the Role:

  • You will collaborate with our sales team to develop tailored proposals and strategies to drive business growth.
  • You will gain a comprehensive understanding of our product suite and provide training and resources to help hoteliers maximize their use of our software.
  • You will engage proactively with hoteliers to understand their goals and challenges, and develop strategies to address customer concerns and reduce churn risks.
  • You will act as the primary contact, building strong relationships with key stakeholders and conducting regular check-ins to monitor progress and satisfaction.

About You:

  • You must have a native level of English fluency and a good understanding of German.
  • You should have at least 2 years of experience in a customer success role or similar.
  • You should have experience in up-selling and cross-selling, and be self-motivated, organized and able to prioritize tasks effectively.
  • You should be patient and empathetic towards customers, but naturally able to lead conversations and deal with emotions.

About the Benefits:

  • We offer a competitive salary of €60,000 per year.
  • Freelance contract with a flexible working schedule.
  • Free Food Fridays and a Mac environment.
  • Annual Hotel Experience and equity participation.
  • Birthday and Christmas vouchers and medical aid contribution.

About the Company:

Blu Selection is a SaaS company that offers a hotel management solution designed to streamline operations for small to medium-sized independent hotels. Our system assists with payment processing, bookings, cleaning management and various other essential tasks. We serve over 2,000 clients, and our hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences.



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