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Order Operations Specialist
2 maanden geleden
We are seeking a highly skilled Order Operations Specialist to join our team at Zayo. This role is responsible for interpreting and complying with company order acceptance standards, reviewing and addressing orders within service level agreements, and streamlining overall delivery workflow to enhance customer experience.
Key Responsibilities- Interpret and build upon company order acceptance standards
- Review and address orders within service level agreements
- Streamline overall delivery workflow to enhance customer experience
- Maintain complaint and nonconformance processing through records and tracking systems
- Document order acceptance activities with internal reporting and audits
- Manage daily and quarterly responsibilities
- Assist operations in tracking, documenting, and reporting internal acceptance violation/rejection patterns
- Assist in making recommendations to automate internal processes
- Bachelor's degree or equivalent combination of education and/or experience
- Superb computer competence, including database management
- Knowledge of order acceptance terminology, methods, and tools
- Analytical, problem-solving, and decision-making skills
- Demonstrated knowledge of testing best practices, version control practices, and defect management practices
- Ability to operate in a fast-paced, demanding environment
- Familiarity with Agile/Scrum methodology and how QA functions within it
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Base Pay Range: $56,300 - $75,050, commensurate with experience
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