Enterprise Support Manager, Cloud Solutions Leader

5 dagen geleden

Amsterdam, Noord-Holland, Nederland Amazon Web Services EMEA SARL, Dutch Branch - F92 Voltijd
About the Role

We are seeking a highly experienced Cloud Technical Leader to join our team at Amazon Web Services EMEA SARL, Dutch Branch - F92. As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers who provide operational support to our largest and most strategically important customers.

Key Responsibilities
  • Champion and advocate for Enterprise customers within Amazon Web Services, ensuring their needs are met and their voice is heard.
  • Develop and lead a team responsible for solving technical issues and working directly with AWS engineers to ensure customer issues are resolved efficiently.
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
  • Help Enterprise customers define IT and business processes that work well with cloud deployments.
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans.
  • Work with AWS executive leadership to influence the product roadmap.
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
Requirements
  • 4+ years of experience leading technical teams.
  • 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level).
  • Have a track record of effectively leading technical teams.
  • Estimated 25% travel requirement.
Preferred Qualifications
  • Experience scaling an organization through rapid growth or expansion.
  • Previous experience in technical account management, business relationship management, or consulting.
  • Experience in Financial Services Industry is a plus.
  • Previous experience managing a budget or P&L.
  • An adaptable communication style that can fit diverse audiences (with varying technical backgrounds).
  • Proficient in communicating complex ideas, either with the written word or in presentations.
  • Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus.
  • A degree in an STEM field is a plus; an MBA is a big plus.
  • Experience with AWS service offerings.
  • Meets/exceeds Amazon's leadership principles requirements for this role.
  • Meets/exceeds Amazon's functional/technical depth and complexity for this role.

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