Dutch Language Customer Service Representative

3 weken geleden


Schiedam, Zuid-Holland, Nederland Patrique Mercier Recruitment Voltijd
Patrique Mercier Recruitment: A Leading Agency for Global Employment

We are excited to announce an opening for a Dutch Speaking Customer Service Associate at Patrique Mercier Recruitment, a renowned agency specializing in connecting candidates with job opportunities in their native languages across various countries.

Key Responsibilities
  • Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat interactions.
  • Resolve customer inquiries and issues in a timely and efficient manner, ensuring a high level of customer satisfaction.
  • Maintain accurate records of customer interactions and transactions, utilizing CRM software and Microsoft Office Suite.
  • Collaborate with team members to enhance the customer experience, identifying areas for improvement and implementing effective solutions.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
Requirements
  • Fluent in Dutch and proficient in English, both written and spoken.
  • Proven experience in customer service or a similar role, with a strong track record of delivering excellent results.
  • Excellent communication and interpersonal skills, with the ability to handle stressful situations and resolve conflicts effectively.
  • Proficient in using CRM software and Microsoft Office Suite, with a strong attention to detail and problem-solving skills.
  • Ability to work independently as well as part of a team, with a flexible and adaptable approach to work.
Benefits
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Performance Bonus


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