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Client Support Specialist
2 maanden geleden
About the Role
Are you a person who thrives on communication and is eager to explore a new professional journey? If you recognize the significance of providing exceptional customer support, this position could be ideal for you. Our client, EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, is in search of a Customer Service Representative to enhance their team. You will collaborate with a prominent global enterprise, becoming part of a diverse, multilingual workforce that excels in delivering assistance throughout the service process.
What We Offer
- Outstanding career opportunity within a dynamic, leading multinational organization;
- Chance to collaborate with industry leaders across various sectors;
- Stable employment with opportunities for career advancement;
- Commitment to training and personal growth;
- Conveniently located facilities with excellent public transport access and an on-site canteen;
- Comprehensive private health insurance from day one;
- Option to reside in company-provided accommodations;
- Reimbursement for initial travel expenses;
- Annual return flight to your home country (within Europe);
- Complimentary Portuguese language courses, sports activities, and organized events.
Key Responsibilities
- Addressing customer inquiries and providing effective solutions;
- Engaging with clients via telephone, email, live chat, and messaging platforms;
- Delivering advanced sales support to ensure comprehensive beauty solutions for customers;
- Processing orders, resolving technical issues, and managing related administrative tasks;
- Ensuring first-contact resolution for service inquiries, complaints, and complex customer questions across various topics;
- Coordinating with management and other departments to achieve complete resolution for clients;
- Recognizing potential risks associated with certain inquiries or complaints;
- Demonstrating awareness of when to escalate cases to a senior advisor or team leader.
Qualifications
- Fluent in Dutch (native or C1/C2 level);
- Proficient in English (minimum B1 level);
- Excellent listening and communication abilities;
- Strong attention to detail;
- Problem-solving aptitude;
- Energetic and team-oriented mindset;
- High School diploma or equivalent qualification;
- EU work permit required for non-EU citizens.