Floor Manager, Tommy Hilfiger Mall of The Netherlands
6 dagen geleden
As a key member of our retail team, the Floor Manager plays a crucial role in delivering exceptional customer experiences and driving sales growth. This is a leadership position that requires a strong passion for customer service, a keen eye for detail, and the ability to motivate and inspire a team to achieve excellence.
Key Responsibilities:
- Ensure the efficient running of the shop floor, maintaining high levels of customer service, sales, and profit.
- Support the management team in managing all personnel, product, and merchandising functions, business processes, and results for the store.
- Communicate with staff daily on individual sales goals, key performance indicators, store results, product sales, and other information to help them provide unparalleled service and achieve.
- Hold 'one-minute meetings' at the end of employees' shifts, summarizing their performance results, providing constructive feedback, and recognition.
- Execute and model company-established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
- Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour, and units per transaction.
- Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
- Foster a culture of quality relationships with internal and external customers.
- Effectively manage customer complaints in a timely and effective manner.
- Analyze store-level reports and create action plans to improve results.
- Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
- Manage-on-duty functions, including store opening/closing functions and the sales floor.
About You
We're looking for a talented and experienced retail professional who is passionate about delivering exceptional customer experiences and driving sales growth. If you have a proven track record of success in a similar role, a strong passion for customer service, and the ability to motivate and inspire a team, we'd love to hear from you.
About What We Offer
At PVH, we're committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work. We're proud to foster an inclusive and diverse community of associates with a strong sense of belonging, and we're committed to providing opportunities for growth and development.
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