IT Service Desk Engineer
3 weken geleden
Job Description:
We are seeking a skilled IT Service Desk Engineer to join our team at NIBC. As a key member of our Servicedesk Team, you will be responsible for resolving IT-related issues, performing user and access management, and identifying, triaging, and closing or assigning incidents.
Your Responsibilities:
- Assist users with IT-related issues via phone, email, or ticketing system
- Perform user and access management for hardware and applications
- Identify, triage, and close or assign incidents
- Communicate effectively with users and internal stakeholders
- Work with the team to process requests within defined SLAs
- Take ownership and escalate incidents to a higher level of support
- Analyze and improve ticket quality
- Align with the Product Owner on initiatives for the roadmap
- Coach and guide junior team members
About NIBC:
NIBC is a dynamic and ambitious bank that values innovation and collaboration. As a multicultural midsize bank, we strive to create a fantastic workplace where you feel safe and challenged to be the best version of yourself. Our corporate values are Professional, Adaptive, Collaborative, and Entrepreneurial.
What We Offer:
- Competitive salary and benefits package
- Personal development budget and in-house training opportunities
- Hybrid working model with flexible working hours
- Travel expenses and NS Business Card 1st class
- 32 holidays and excellent pension scheme
- Vitality program and company-wide sports & leisure days
- Monthly internet allowance and laptop
- Excellent facilities at the office
Requirements:
- Fluent in English, Dutch is a benefit
- Proactive attitude and analytical skills
- Service orientation and ability to work under pressure
- ITIL certification is a plus
How to Apply:
Please submit your application via email, including your resume and cover letter. We look forward to hearing from you
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