IT Service Desk Engineer

3 weken geleden


Den Haag, Zuid-Holland, Nederland NIBC Voltijd

Job Description:

We are seeking a skilled IT Service Desk Engineer to join our team at NIBC. As a key member of our Servicedesk Team, you will be responsible for resolving IT-related issues, performing user and access management, and identifying, triaging, and closing or assigning incidents.

Your Responsibilities:

  • Assist users with IT-related issues via phone, email, or ticketing system
  • Perform user and access management for hardware and applications
  • Identify, triage, and close or assign incidents
  • Communicate effectively with users and internal stakeholders
  • Work with the team to process requests within defined SLAs
  • Take ownership and escalate incidents to a higher level of support
  • Analyze and improve ticket quality
  • Align with the Product Owner on initiatives for the roadmap
  • Coach and guide junior team members

About NIBC:

NIBC is a dynamic and ambitious bank that values innovation and collaboration. As a multicultural midsize bank, we strive to create a fantastic workplace where you feel safe and challenged to be the best version of yourself. Our corporate values are Professional, Adaptive, Collaborative, and Entrepreneurial.

What We Offer:

  • Competitive salary and benefits package
  • Personal development budget and in-house training opportunities
  • Hybrid working model with flexible working hours
  • Travel expenses and NS Business Card 1st class
  • 32 holidays and excellent pension scheme
  • Vitality program and company-wide sports & leisure days
  • Monthly internet allowance and laptop
  • Excellent facilities at the office

Requirements:

  • Fluent in English, Dutch is a benefit
  • Proactive attitude and analytical skills
  • Service orientation and ability to work under pressure
  • ITIL certification is a plus

How to Apply:

Please submit your application via email, including your resume and cover letter. We look forward to hearing from you


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