Service Desk Specialist Dutch and English
4 weken geleden
Job Title: Service Desk Specialist Dutch and English
Location: The Hague, Netherlands
Job Type: Full-time
Language: Dutch and English
Job Description:
We are seeking a highly skilled Service Desk Specialist to join our team at N Consulting Ltd. The successful candidate will be responsible for providing exceptional customer service to our clients, handling voice calls, chat, and emails in both Dutch and English.
Key Responsibilities:
· Handling customer inquiries and resolving issues in a timely and professional manner
· Ensuring all customer contact is precisely recorded throughout the lifecycle of tickets
· Requests are fulfilled at first call or dispatched timely to appropriate fulfillment parties
· Respond to customer inquiries, feedback, and compliments
· Use Remote Desktop tool to assist the end users as required
· To diagnose and resolve software and hardware incidents, including operating systems related incidents.
· To install and configure new IT software
· Ability of multi-tasking and operate under pressure
Requirements:
- Good telephone manner, good communication skills and positive attitude.
- Candidates should be open to work in shifts environment
- At least 2 years work experience in Technical Help desk/Service desk
- Proficiency in spoken and written English and Dutch
- Flexibility to work on shift schedules (weekend)
- Strong problem solving and analytical skills
- Experience with MS Office/Windows 10/11 software.
- Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.
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