Service Desk Specialist Dutch and English

4 weken geleden


Den Haag, Zuid-Holland, Nederland N Consulting Ltd Voltijd

Job Title: Service Desk Specialist Dutch and English

Location: The Hague, Netherlands

Job Type: Full-time

Language: Dutch and English

Job Description:

We are seeking a highly skilled Service Desk Specialist to join our team at N Consulting Ltd. The successful candidate will be responsible for providing exceptional customer service to our clients, handling voice calls, chat, and emails in both Dutch and English.

Key Responsibilities:

· Handling customer inquiries and resolving issues in a timely and professional manner

· Ensuring all customer contact is precisely recorded throughout the lifecycle of tickets

· Requests are fulfilled at first call or dispatched timely to appropriate fulfillment parties

· Respond to customer inquiries, feedback, and compliments

· Use Remote Desktop tool to assist the end users as required

· To diagnose and resolve software and hardware incidents, including operating systems related incidents.

· To install and configure new IT software

· Ability of multi-tasking and operate under pressure

Requirements:

  • Good telephone manner, good communication skills and positive attitude.
  • Candidates should be open to work in shifts environment
  • At least 2 years work experience in Technical Help desk/Service desk
  • Proficiency in spoken and written English and Dutch
  • Flexibility to work on shift schedules (weekend)
  • Strong problem solving and analytical skills
  • Experience with MS Office/Windows 10/11 software.
  • Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.

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