Service Desk Specialist
1 maand geleden
Job Type: FTC (1 Year)
Job Location: The Hague, Netherlands
Job Description:
As a Service Desk Analyst at FalconSmartIT, you will be responsible for providing technical support to our clients.
Key Responsibilities:
- Handle voice calls, chat, and emails in English and Dutch
- Ensure all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
- Fulfill requests at first call or dispatch them timely to appropriate fulfillment parties
- Respond to customer inquiries, feedback, and compliments
- Use Remote Desktop tool to assist end-users as required
- Diagnose and resolve software and hardware incidents, including operating systems related incidents
- Install and configure new IT software
- Ability to multitask and operate under pressure
- Other Service Desk related tasks
Requirements:
- Good telephone manner, good communication skills, and positive attitude
- Candidates should be open to work in shifts environment
- At least 2 years work experience in Technical Help desk/Service desk
- Proficiency in spoken and written English and Dutch
- Flexibility to work on shift schedules (weekend)
- Strong problem-solving and analytical skills
- Experience with MS Office/Windows 10/11 software
- Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory
Regards,
Sivaranjani
sivar@falconsmartit.com
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