Guest Relations Specialist
2 maanden geleden
At Sea Containers London, we believe that our success is driven by the exceptional individuals we employ. We are seeking a dynamic and personable Front Desk Agent who thrives on engaging with guests and creating memorable experiences. Your enthusiasm for hospitality and dedication to providing personalized service will ensure that every visitor feels valued and welcomed.
As a vital member of our Front Office team, you will be the first point of contact for our guests, managing check-ins and check-outs, offering information, and performing essential administrative duties. Your role will encompass various shifts, including days, evenings, and nights, allowing you to contribute to a warm and inviting atmosphere that exceeds guest expectations.
Key Responsibilities:
- Facilitate seamless check-in and check-out experiences, taking initiative to enhance each guest's stay.
- Execute administrative tasks efficiently throughout your shift.
- Collect and address guest feedback to ensure outstanding experiences.
- Deliver a memorable 'wow' factor with your engaging personality.
We are looking for:
- A candidate with prior experience in hotel front office operations.
- Flexibility to work various shifts, including weekends.
- Excellent communication skills in English.
- Ability to personally manage guest inquiries and concerns.
We offer a competitive salary in line with industry standards.
What we provide:
- A unique stay experience at Sea Containers London as part of our onboarding program.
- Complimentary nights at all Lore Group hotels annually.
- Employee discounts at over 5500 IHG Hotels and all Lore Group properties.
- 50% discount at restaurants and bars across 16 partner hotels.
- Opportunities for staff events and activities.
- Access to prepared meals in the staff canteen.
- Discounts on health insurance plans.
- Clothing and shoe allowances where applicable.
- Travel allowances.
Location: London
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