Guest Relations Specialist
5 dagen geleden
At Sea Containers London, we understand that our success is driven by the talented individuals we employ. We are seeking a dynamic and sociable individual who enjoys engaging with guests and creating memorable experiences. Your enthusiasm and dedication to providing exceptional service will ensure that every visitor's stay is truly remarkable.
As part of a diverse and motivated team, you will collaborate to unlock our collective potential and deliver heartfelt hospitality to all our guests.
If you are committed to offering tailored guest services and excel in a vibrant, international setting, the Front Desk Agent position is ideal for you. As the initial and final point of contact, you will manage guest arrivals and departures, offer assistance, and oversee various administrative duties. Working across different shifts, you will foster a welcoming environment that surpasses guest expectations.
Key Responsibilities:
Ensure seamless check-in and check-out experiences, taking pride in making each guest's visit unforgettable Efficiently manage administrative responsibilities throughout your shift Collect and respond to guest feedback to enhance their experiences Bring a vibrant personality to create a 'wow' factor for our guestsWe are looking for:
A candidate with prior experience in hotel front office operations Flexibility to work various shifts, including weekends Excellent communication skills in English Ability to personally address guest inquiries and concernsWe offer a competitive salary aligned with industry standards.
What we provide:
An introductory stay at Sea Containers London as part of our onboarding program Complimentary nights at all Lore Group hotels annually Discounts for employees and their friends & family at over 5500 IHG Hotels and all Lore Group properties 50% discount at restaurants & bars within 16 partner hotels in the area Engaging staff events Complimentary meals in the staff canteen Health insurance discounts Clothing and shoe allowances (if applicable) Travel allowancesLocation: London
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