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Guest Relations Specialist

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Leonardo Hotels Voltijd
Position Overview

As a vital member of the Leonardo Boutique Museum Hotel Amsterdam City Center, you serve as the initial point of contact for our esteemed guests. Your role is crucial in ensuring that visitors feel welcomed and at ease from their very first interaction.

Key Responsibilities
  • Efficiently manage the check-in and check-out processes for guests.
  • Provide comprehensive information regarding hotel services and local attractions.
  • Assist guests with inquiries and requests, ensuring a memorable stay.
  • Handle telephone and email communications professionally.
  • Oversee administrative tasks related to both Front and Back Office operations.
  • Process room reservations accurately and maintain safety protocols within the hotel.
Qualifications

What Makes You an Ideal Candidate?

  • Previous experience in a Front Office role within the hospitality sector.
  • A strong guest-focused mindset, dedicated to enhancing the guest experience.
  • Ability to work independently during shifts.
  • Flexibility in scheduling, including availability on weekends and holidays.
  • Proficiency in Dutch and English, with an additional language being a plus.
  • Familiarity with Opera PMS is advantageous.

Your attention to detail and warm demeanor ensure that guests leave with a desire to return.