Guest Relations Specialist

5 dagen geleden


Amsterdam, Noord-Holland, Nederland Leonardo Hotels Voltijd
Position Overview:
As the initial point of contact for our visitors, you embody the essence of Leonardo Boutique Museum Hotel Amsterdam City Center. Your role is crucial in ensuring that our guests feel welcomed and valued from the moment they arrive.

Key Responsibilities:
  • Efficiently manage the check-in and check-out processes for guests.
  • Provide comprehensive information and assistance regarding hotel services and local attractions.
  • Handle inquiries and requests from guests, ensuring a prompt and courteous response.
  • Manage telephone and email communications professionally.
  • Oversee administrative tasks related to both Front and Back Office operations.
  • Process room reservations accurately and maintain safety protocols within the hotel.

Qualifications:
  • Previous experience in a Front Office role within the hospitality sector.
  • A strong guest-focused mindset, dedicated to enhancing the guest experience.
  • Ability to work independently during shifts.
  • Flexibility in scheduling, including availability on weekends and holidays.
  • Proficiency in Dutch and English, with knowledge of an additional language being advantageous.
  • Familiarity with Opera PMS is considered a significant plus.

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