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Service Desk Operations Specialist

2 maanden geleden


Amsterdam, Noord-Holland, Nederland FalconSmartIT Voltijd
Job Title: Service Desk Analyst

FalconSmartIT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Incident Management: Manage and resolve technical issues reported by clients in a timely and efficient manner.
  • Service Request Management: Process and fulfill service requests from clients, ensuring that all requests are completed to the highest standard.
  • Problem Management: Identify and resolve recurring technical issues to prevent future incidents.
  • Communication: Provide clear and concise communication to clients regarding the status of their technical issues and service requests.
  • Documentation: Maintain accurate and up-to-date documentation of all technical issues and service requests.
Requirements:
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: Minimum 3+ years of experience in a Service Desk role.
  • Skills: Excellent communication and problem-solving skills, with a strong understanding of ITIL principles.
  • Certifications: ITIL Foundation certification is highly desirable.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for career growth and professional development.
  • Collaborative Team Environment: We have a collaborative and dynamic team environment.