Customer Service Representative
2 maanden geleden
Olympia is seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Act as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
- Monitor and handle exceptional services and products, ensuring seamless execution and customer satisfaction.
- Manage administrative tasks related to customer service, including requests and complaints, in a efficient and effective manner.
- Ensure accurate and timely handling of customs documentation for shipments, both administratively and communicatively.
- Prioritize and release orders in the system based on priority and date, ensuring timely delivery and customer satisfaction.
- Collaborate closely with warehouse colleagues to ensure seamless communication and execution of customer requests.
- A background and passion for growing in customer service;
- Availability to work full-time in day shift from Monday to Friday (08:00 AM - 16:30 PM);
- Ability to work independently and set priorities effectively;
- Strong communication skills in English.
- A competitive gross hourly wage between €13.68 and €15.58, depending on experience;
- 10% holiday hours;
- 8% holiday pay;
- Pension benefits from the first working day;
- Travel expenses up to €9.30 per day for single journeys of 20 kilometers;
- A contract with Olympia.
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