Customer Service Representative
4 weken geleden
At Onsite Services DHL Holtum Standaard, we're seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring seamless communication and resolution of customer inquiries.
Key Responsibilities:- Act as the primary point of contact for customers regarding operational questions and issues
- Monitor and handle exceptional services and products
- Process customer service inquiries, including requests and complaints
- Ensure accurate handling of customs documentation for shipments
- Prioritize and release orders in the system based on priority and date
- Collaborate closely with warehouse colleagues
- Experience with Microsoft Office, WMS, and warehouse planning
- Strong customer service background with a passion for growth
- Good knowledge of customs documentation
- Detail-oriented with strong administrative skills
- Ability to work independently and set priorities
- Excellent communication and English language skills
- Competitive salary with potential growth
- Standard working hours between 08:00 and 16:30
- Travel allowance with a daily maximum of €9.30
- 25 days of paid leave and 8.33% holiday allowance per year
- Pension scheme from the first day of work
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