Support Analyst

3 dagen geleden

Waalwijk, Noord-Brabant, Nederland K3 Business Technologies Voltijd
Job Summary

A Support Analyst provides technical assistance to customers, partners, and implementation teams. This role involves logging and investigating cases, resolving issues, and ensuring timely completion while keeping customers informed.

Key Responsibilities
  • Respond to customer inquiries and resolve straightforward cases.
  • Proactively gather necessary information from customers.
  • Deliver clear and concise customer updates using precise language.
  • Prioritize work based on Service Level Agreements.
  • Own cases through to resolution, even if assigned to other teams.
  • Document issues for further diagnostic analysis.
  • Liaise with colleagues in other countries.
  • Adhere to established processes for consistent results.
  • Identify known issues and document for the support team.
  • Judge when to escalate issues to management and technical teams.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and manage expectations.
  • Self-motivation and responsibility, with knowledge of when to escalate issues.
  • Fluent Dutch speaker and excellent written and verbal English skills.
  • Relevant knowledge of IT systems, hardware, and software.
Working Environment

This is a flexible/hybrid role, with the option to work remotely from home and in the office 2 days per week. Out-of-hours support is required on a rota with other team members.

Benefits

K3 offers an attractive salary, ambitious working atmosphere, appealing secondary benefits, and opportunities for professional and personal growth.

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