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Client Support Specialist
2 maanden geleden
Overview
Are you a personable individual eager to embark on a rewarding career path? If you value the significance of exceptional customer service, this position could be an ideal fit for you. Our client, EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, is seeking a Customer Service Representative to become an integral part of their team, collaborating with a prominent global organization.
What We Offer
- Outstanding employment opportunity within a dynamic, leading multinational corporation;
- Chance to collaborate with industry leaders across various sectors;
- Stable employment with opportunities for career advancement;
- Commitment to training and personal growth;
- Conveniently located facilities with excellent public transport access and an on-site cafeteria;
- Comprehensive private health insurance from the first day of employment;
- Option to reside in company-provided accommodations;
- Reimbursement for initial travel expenses;
- Annual complimentary return travel to your home country (within Europe);
- Access to free language courses, sports activities, and organized events.
Key Responsibilities
- Addressing customer inquiries and providing effective communication;
- Engaging with clients via telephone, email, live chat, and messaging platforms;
- Delivering advanced sales support to ensure comprehensive solutions for clients;
- Processing orders, resolving technical issues, and managing related administrative tasks;
- Ensuring first-contact resolution for service inquiries, complaints, and complex customer questions across various topics;
- Coordinating with management and other departments to guarantee complete resolution for customers;
- Recognizing potential risks associated with certain inquiries or complaints;
- Demonstrating awareness of when to escalate cases to an advisor or team leader.
Qualifications
- Fluent Dutch speaker or C1/C2 proficiency in Dutch;
- Proficient in English – minimum B1 level;
- Excellent listening and communication abilities;
- Strong attention to detail;
- Problem-solving aptitude;
- Dynamic personality with a team-oriented mindset;
- High School diploma or equivalent;
- EU work permit required for non-EU citizens.
