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Customer Service Ambassador
2 maanden geleden
We are seeking a highly skilled and bilingual customer service professional to join our team at Undutchables. As a German language support specialist, you will play a pivotal role in providing exceptional customer experiences to our DACH region customers.
Key Responsibilities:- Customer Service: Serve as the primary point of contact for customers, delivering outstanding service in German and resolving inquiries related to shipping, tracking, product details, warranty claims, refunds, replacements, and more.
- Communication: Engage with customers through various communication channels, including phone, email, website chat software, and multiple online platforms.
- Issue Resolution: Adhere to company policies and utilize independent judgment to determine issue resolution or escalation when necessary.
- Collaboration: Collaborate closely with warehouse and logistics teams to ensure accurate order processing and stay up-to-date with product information.
- Return Management: Oversee the daily management of returns and order replacements.
- Professionalism: Maintain high levels of professionalism, punctuality, and accountability.
- Teamwork: Contribute to a collaborative team environment and provide assistance to colleagues when needed.
Requirements:
- Bilingual proficiency in German and English.
- An associate's or bachelor's degree is preferred.
- 1-3 years of customer service experience is desirable.
- Possess a courteous, confident, and outgoing personality with excellent customer service skills.
- Exhibit a strong telephone presence and the confidence to assist customers over the phone.
- Capability to build strong relationships with both team members and customers.
- Proficiency in Microsoft Word and Excel is an advantage.
