Customer Operations

6 dagen geleden

Amsterdam, Nederland Happeo Voltijd

**About Happeo**

In today’s world, teams need a seamless way to connect and stay aligned. That’s where Happeo comes in - our social intranet platform brings everything together in one place, making it easier for organisations to share internal knowledge, remove communication barriers, and build a strong company culture. We pride ourselves on our dynamic, collaborative, and fun culture: one that emphasises delivering high-quality results for our customers, and fostering each person’s professional development.

We have an exciting year ahead with a lot of product improvements on the way and a possibility to make a real impact.

**About the role**

The Customer Success team comprises highly skilled professionals in the Netherlands, and the USA. We’re focusing on **improving our scalability** across the board and looking for an intern to help drive this initiative. You'll have a real opportunity to impact our customers and revenue.

As a CS Ops and Program Intern, you’ll support the operational backbone of our Customer Success team by building automation and playbooks, dashboards and other visuals to streamline the customer journey and empower our CS team to be more efficient. This internship provides a hands-on opportunity to improve customer experience through backend program design and execution.

**Key Responsibilities**
- Develop playbooks for key account milestones such as renewal planning, automated outreach, and proposal/negotiation.
- Assist in building and refining internal workflows and automated customer touchpoints.
- Facilitate CS productivity by developing dashboards and views in our CRM.
- Help maintain data accuracy between our tools.
- Deliver Program reporting for easy evaluation of the success of each programs.
- Collaborate with the data and CS teams to optimize engagement processes and tooling.

**Requirements**:

- Current student or recent graduate in Business, Statistics, Operations, or a related field
- Strong analytical and organizational skills
- Interest in SaaS customer lifecycle operations and tooling
- Exposure to CRM tools or customer success platforms is a plus

**What you’ll get**

At Happeo, we have a strong international culture that combines flexibility and accountability that comes with it. We strive to work according to our values that are visible in this role as follows:

- ** Unite for excellence** - work with your CS team and other departments
- ** Take ownership** - own your growth as a customer success professional
- ** Focus on what matters** - prioritize your time across different customer needs
- ** Exceed customer expectations** - understand what customers want and help them succeed
- ** Dream big** - we have budget for your goals and will invest more when you deliver results

On top of these, the basics included in the offer include
- A minimum of 6 months internship, approximately 40 hours a week
- Compensation: 750-1000€ /month based on your skills and experience
- Company laptop & phone

**Come as you are

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