Guest Relations Supervisor

**Job Number** 24081433 **Job Category** Rooms & Guest Services Operations **Location** Amsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management We are currently recruiting for a passionate and enthusiastic colleague Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply **What are your responsibilities?** For our Guest Relations Supervisor position, we are seeking an individual who thrives on working with people and possesses exceptional "hospitality skills." Our focus goes beyond providing guests with a seamless check-in and check-out process. Instead, we aim to create a memorable and distinctive experience. As a Guest Relations Supervisor, you will take the lead in delivering a wide range of services that guide guests throughout their entire stay. Your role empowers you to move freely within your designated space, ensuring that all necessary tasks are completed. Whether addressing guest requests, processing operational needs, preparing reports, or sharing the highlights of the local area, you will seamlessly integrate transactions into the overall guest experience. **What makes you the perfect fit?** You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational-, communication - and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus. To be eligible for this position you - Have or pursuing a degree in hospitality; - Have at least 2 years of experience in the Front Office and / or Guest Relations Department of an international hotel chain; - Have experience in customer service; - Can communicate fluently in Dutch and/or English, another language is of course a plus; - Are willing to work morning, evening (AM/PM), and weekend shifts; - Are pro-active and reliable; - Are most of all: creative **What do you get in return?** The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer: - A professional environment to work in; - Personal coaching & training to support you in your day-to-day job; - Career possibilities within Marriott International; - Special discounted rates for 8500+ Marriott hotels worldwide for you, your family and friends; - A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year; - We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings. - Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts w