Guest Relations Employee
16 uur geleden
Do you love turning challenges into unforgettable guest experiences?
At Anantara Grand Hotel Krasnapolsky Amsterdam, we're looking for a
Guest Relations Employee
who brings empathy, creativity and a personal touch to every interaction — from warm welcomes to thoughtful follow-ups.
Why you'll love your journey with us
At Anantara, we believe in rewarding your dedication with exceptional benefits:
- A competitive salary
based on Horeca CLA scale 6 and your experience. - A unique
end-of-year bonus
equal to at least 75% of a gross monthly salary - Global team member rates
at over 550 Minor Hotels - Friends & Family rates
to treat your loved ones worldwide - 50% discount
on F&B at 20 luxury hotels across Amsterdam - A
complimentary experience stay
at the hotel - Access to tailored
learning programs
via our university - Management development programs
to support your growth - Health & lifestyle
perks including collective health insurance, bike plan, and gym discount
s
Your role in the journey
As part of the Guest Relations team, you'll be the go-to person for our guests — ensuring their stay is smooth, personal and memorable. You'll
handle VIP arrivals, respond to reviews, and turn complaints into opportunities to impress.
Your responsibilities include:
- Handling the full guest journey for VIP guests: pre-arrival, room assignment, welcome, follow-up, departure and post-stay communication
- Being present in public areas to assist guests with requests
- Responding to and investigating guest reviews across platforms
- Supporting the other Front of House teams during peak moments
- Creating tailor-made solutions for guest complaints
- Enhancing guest stays by driving Authentic Luxury Moments, pop-up activations & random acts of kindness
- Continuously improving our 5-star service standards
What you'll bring
- A natural drive to connect with people and exceed expectations
- Strong planning and organizational skills
- A spontaneous, flexible and detail-oriented mindset
- Creativity in improving procedures and guest experiences
- A proactive attitude and passion for hospitality
- Excellent communication skills in English; additional languages are a plus
Where your journey begins
In the heart of Amsterdam,
overlooking the Royal Palace and National Monument
, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination in itself.
Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden —
dating back to 1880
— hosts inspiring events and daily breakfast in a breathtaking setting.
Ready to begin your journey?
Send your CV and motivation letter to Nina Radak at
hr.-
.
Not sure which vacancy suits you best, or curious to explore more opportunities? Send us an email — we'd love to help you find your perfect fit.
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