Guest Relations Employee

16 uur geleden


Amsterdam, Noord-Holland, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

Do you love turning challenges into unforgettable guest experiences?
At Anantara Grand Hotel Krasnapolsky Amsterdam, we're looking for a
Guest Relations Employee
who brings empathy, creativity and a personal touch to every interaction — from warm welcomes to thoughtful follow-ups.

Why you'll love your journey with us

At Anantara, we believe in rewarding your dedication with exceptional benefits:

  • A competitive salary
    based on Horeca CLA scale 6 and your experience.
  • A unique
    end-of-year bonus
    equal to at least 75% of a gross monthly salary
  • Global team member rates
    at over 550 Minor Hotels
  • Friends & Family rates
    to treat your loved ones worldwide
  • 50% discount
    on F&B at 20 luxury hotels across Amsterdam
  • A
    complimentary experience stay
    at the hotel
  • Access to tailored
    learning programs
    via our university
  • Management development programs
    to support your growth
  • Health & lifestyle
    perks including collective health insurance, bike plan, and gym discount
    s

Your role in the journey

As part of the Guest Relations team, you'll be the go-to person for our guests — ensuring their stay is smooth, personal and memorable. You'll
handle VIP arrivals, respond to reviews, and turn complaints into opportunities to impress.

Your responsibilities include:

  • Handling the full guest journey for VIP guests: pre-arrival, room assignment, welcome, follow-up, departure and post-stay communication
  • Being present in public areas to assist guests with requests
  • Responding to and investigating guest reviews across platforms
  • Supporting the other Front of House teams during peak moments
  • Creating tailor-made solutions for guest complaints
  • Enhancing guest stays by driving Authentic Luxury Moments, pop-up activations & random acts of kindness
  • Continuously improving our 5-star service standards

What you'll bring

  • A natural drive to connect with people and exceed expectations
  • Strong planning and organizational skills
  • A spontaneous, flexible and detail-oriented mindset
  • Creativity in improving procedures and guest experiences
  • A proactive attitude and passion for hospitality
  • Excellent communication skills in English; additional languages are a plus

Where your journey begins

In the heart of Amsterdam,
overlooking the Royal Palace and National Monument
, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination in itself.

Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden —
dating back to 1880
— hosts inspiring events and daily breakfast in a breathtaking setting.

Ready to begin your journey?

Send your CV and motivation letter to Nina Radak at
hr.-
.

Not sure which vacancy suits you best, or curious to explore more opportunities? Send us an email — we'd love to help you find your perfect fit.


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