Guest Relations Employee

7 uur geleden

Amsterdam, Noord-Holland, Nederland Minor Hotels Voltijd

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.

You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As a Guest Relations Employee (f/m/d), you are the first point of contact for our guests at all levels.

Your Benefits at NH Hotels

  • Free online & offline training organized by our own University.
  • End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
  • Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
  • Team building events, trips and holiday parties.
  • The opportunity to grow within our company worldwide.
  • Salary based on your experiences starting from Horeca CLA scale 4.

Your Role at a Glance

You ensure that the first contact with guests is made before their stay, you maintain this contact during the stay and even take care of the last contact after the stay. You recognize bottlenecks in the field of service (hotel-wide), you analyze these and you actively contribute to improving the service level. You do all this with your natural enthusiasm and charisma.

In addition, you are the point of contact in the event of complaints, and you are responsible for all correspondence on online review websites. Moreover, you ensure that the Minor Hotels Europe & Americas Quality Standards are complied with throughout the hotel.

What Makes You a Great Fit

  • Your goal is to give every guest an "Extraordinary" experience;

  • You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;

  • You get energized by interacting with colleagues and guests from different cultures, you have an open attitude, you are spontaneous and you have an eye for detail;

  • You have a perfect command of the Dutch and English language and you have at least 1 year of experience in a similar role in a hotel;

  • You are used to working on a project basis, and you are able to surprise guests in any possible way.

Are you looking for a new challenge? Apply now

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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