People Operations Team Lead

At Mollie, we’re on a mission to make payments and money management effortless for every business in Europe.

We started 20 years ago when we launched a more direct, affordable way for companies to get paid. That provided an alternative to the frustrating, overpriced solutions that banks offered at the time.

Today, we serve more than 250,000 businesses across Europe with an all-in-one solution that simplifies payments and money management. And we’re a 850-strong team of product, finance, support, commerce, and engineering specialists working across Europe - from Lisbon to London.

**About the Role**:
We’re looking for an experienced **Operations Team Lead** to join our People team and guide our regional People Ops function during an exciting phase of growth and transformation. While reporting to the Director of Employee Experience, this role is essential to support our market expansion.

You’ll lead a geographically distributed team that supports employees across multiple European countries, with a strong strategic & operational base in Amsterdam. Your focus will be on scaling our operations efficiently through automation, process improvement, and intuitive self-service tools; so your team can spend more time on high impact, complex people topics to give the best employee experience.

You’ll also play a key role in ensuring excellence in **vendor management** and **people data reporting**, helping us work smarter and scale sustainably.

**What You’ll be doing**:
**Process & System Optimisation**
- Identify inefficiencies and opportunities for automation in people processes across the employee lifecycle (onboarding to offboarding)
- Partner with internal stakeholders (e.g. HRBPs, TA, Payroll, IT, Finance, Legal, Security, Risk & Compliance) to streamline cross-functional workflows
- Own and optimise the use of our HRIS and tooling stack HiBob, Ashby, CultureAmp

**Team Leadership & Coaching**
- Lead and coach a small but mighty People Ops team of 5 working across Europe
- Foster a culture of ownership, clarity, and customer service excellence
- Support the team in managing complex, cross-border queries and cases

**Data Excellence & Analytics**
- Ensure people data is clean, reliable, and actionable
- Build and maintain reporting dashboards and metrics (e.g. headcount, attrition, service levels, case types)
- Partner with People leadership to provide insights that inform decision-making including monitoring service metrics, employee satisfaction, and case volume trends

**Vendor Management**
- Own relationships with key HR vendors (e.g. background checks, benefits providers)
- Track vendor performance and ensure service levels, cost-efficiency, and compliance
- Lead vendor evaluations, onboarding, and contract renewals as needed

**Self-Service & Knowledge Management**
- Drive the development and adoption of best in class self-service materials and employee knowledge bases
- Create scalable FAQs, guides, and templates that reduce repetitive questions and empower employees and managers

**Regional Support & Compliance**
- Ensure local compliance with employment practices across key European markets (NL, DE, FR, UK, BE, PT, IT, SE, PL etc.)
- Work with Legal and external advisors to manage changes or challenges in employment law

**What you’ll bring**:

- Experience in leading/ scaling Operations or Shared Services teams in a multi-country environment within dynamic environments
- Love for operational efficiency and have proven experience rolling out automations, workflows, or self-service systems
- Confidence working with HR systems integrations and workflows
- Strong communication skills and ability to work in distributed, async teams
- Ability to zoom in and out of operating in both strategic and hands-on capacities
- Confidence managing and analysing HR data and drawing insights from reports and trends
- Experience owning vendor relationships and holding partners accountable
- Clarity, empathy, and pragmatism to team leadership

**Nice to Have**:

- Experience in HR teams
- Knowledge of European employment laws
- Experience with HR tools like HiBob, CultureAmp and Ashby