Researcher - Fintech

Amsterdam, Netherlands
- Research
- 19622

Our brand new FinTech business unit - with teams in Amsterdam, Bangalore, London and Shanghai - develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners.

**Role Description**

We are seeking two Researchers who are experienced in both qualitative & quantitative research methods (such as surveys, diary studies and interviews), as well as secondary & expert methods (such as literature reviews, cognitive walkthroughs and desk research). You have experience working with multi-functional product teams at different phases of the product life-cycle.

**Key Job Responsibilities and Duties**
- Provide insights, conduct independent research, collect and analyse behaviour through a variety of qualitative and quantitative methods, and working with senior researchers you’ll translate these insights and trends into product improvements.
- Support a user-centred design approach by collaborating closely with your UX, product team and others in the business.
- Test out new ways of gathering consumer insights through new research tools or mixing methods.
- Support in advocating for user needs by clearly communicating research findings and recommendations to immediate stakeholders.

**For the first role**:You’ll be an adaptable mixed method researcher who is enthusiastic to work across Fintech on B2B & B2C topics;
- Experience managing B2B online communities and enthusiastic to work on creative ways to help boost engagement
- Flexibility to adapt to different topics to support more experienced Researchers across B2B and B2C research
- Experienced in survey design & offering support with tracker and omnibus surveys

**For the second role**:Whilst you’ll be comfortable in conducting qualitative and quantitative research, you’ll have a particular passion for quantitative research and bringing multiple data sources together to understand our users
- Independently lead quantitative studies from inception through delivery, generating key insights about our users for your team and stakeholders.
- Experience in conducting research to uncover user behavior patterns, purchase drivers, and growth opportunities.
- Translate research findings into actionable insights that inform product strategy, and product & design decisions.
- Partner with other researchers, product managers, data scientists, marketing teams, and commercial leaders to drive strategic, data-backed initiatives.

**Qualifications and Skills**:

- 2-3 years (UX) research delivery in a consultancy, agency or in-house setting
- Bachelor’s or Master’s Degree in Human-Computer Interaction, Economics, Finance, Business Administration, Cognitive Science, Psychology, or a related field or equivalent experience.
- Experience with primary and secondary research methods
- Experience with designing and implementing (UX) Research projects with a great degree of autonomy
- Strong analytical skills, with a demonstrated ability to distill the output of complex and disparate datasets
- Working knowledge of statistical analysis software, such as SPSS, R or JMP (for role 2).
- Data analysis experience using SQL and Python is desirable (for role 2).
- Excellent communication and presentation skills
- Confident and flexible communicator who is comfortable in a multi-disciplinary environment
- Experience working in Banking, Scaled FinTechs or B2B Financial Regulatory Technology is desirable but not required.

**Benefits & Perks - Global Impact, Personal Relevance**:

- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
- Working in a fast-paced and performance driven culture;
- Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
- Promote and drive impactful and innovative engineering solutions
- Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

**Application Process**:

- Let’s go places together: How we Hire
- This role does not come with relocation assistance

**Pre-Employment Screening