Head of People

**Who is Silverflow?**:
Silverflow is the world’s first pure cloud-native card-network processor, giving acquirers, PayFacs and PSPs a single, real-time API to Visa, Mastercard and the rest - no legacy middleware, no hidden data, just speed and transparency.

Founded in 2019 by payments veterans Anne Willem de Vries, Paul Buying and Robert Kraal, the company is still led by its creators and backed by venture capitalists.

Silverflow currently consists of 80+ colleagues (of which 50 are in Product and Engineering) representing 30 nationalities, and we’re planning to grow to a team of 120 in the next two years.

From our headquarters in Amsterdam, we have opened a New York office to serve North-American acquirers and PSPs, and we recently went live with our first customers in Singapore, marking our official entry into Asia-Pacific. Silverflow is on a mission to convince an industry that has run on 40-year-old systems that a better way really exists, scale a high-throughput platform across multiple regulatory regimes, and stay permanently ahead of scheme changes.

**What you'll do**:
We are going through a phase of growth, and you will be in a position to put People & Culture topics on the agenda and make a significant impact on our culture and performance.

As the Head of People & Culture, you report to the CFO/COO, Joris Mudde and will work closely with the CEO and the leadership team. You’ll further build and professionalize the Silverflow organization and culture. Your seat is in Amsterdam. We expect our Head of People & Culture to be 3-4 days per week in the office. The position is available for 32-40 hours.

You effectively coach, guide and influence employees and leaders at all levels and lead programs in areas such as company values, performance management, employee engagement, rewards and learning & development.

As we scale, you will professionalize our people and culture processes to support the fast growing business.

**Key Responsibilities**

People initiatives are key to our success at Silverflow. Your main focus areas will be the following:

- **
Ensure an exceptional employee experience throughout the entire employee lifecycle**: Oversee the design, development, and implementation of scalable programs, policies, systems, and processes that support the global employee lifecycle. This entails together with your team:

- Talent Acquisition, including Employer Branding and Onboarding
- Key people programs such as
- Culture & values
- Performance management
- Employee engagement and surveys
- Learning & development
- Reward (including benchmarking)
- Diversity & inclusion
- Fun & employee happiness
- People Operations
- People Analytics (data-driven)
- HRIS, Compliance and process optimization and maintenance
- ** Build, coach and develop the People & Culture team**: build and mentor a People and Culture team to ensure it provides world-class direction and support to Silverflow as we scale.
- ** Work on business and stakeholder management**: coach, guide and influence managers with fresh ideas and build strong relationships with our executives. Think of:

- Being a trusted advisor to the CEO and company leadership
- Interact with the Supervisory Board when necessary
- Supporting leaders and building bridges
- Supporting teams with complex employee cases

**Who you are**:
You have experience scaling an organization, manage change with grace and have the battle scars to prove it You are prepared to roll up your sleeves and do it again:

- You have at least 2 years of experience as a Head of People, or runner-up, having worked closely with the Management Team, in a scale-up and successfully managed a team before.
- You have a thorough understanding and can lead the various People and Culture processes.
- You are a problem solver, who gets things done.
- You have great listening and coaching skills to help grow and develop the team, but you can also be firm if needed.
- You have a good understanding of Dutch employment law.
- You are both hands-on and creative in designing new employee initiatives.
- Your strong communication skills combined with an entrepreneurial mindset, friendliness, and approachability enables you to be highly persuasive in convincing your team and the leaders to align with your ideas.
- You show outstanding stakeholder management: you take input from multiple stakeholders and distill this into a clear strategy and direction with buy-in from all parties.
- You feel comfortable working in an agile international environment - you understand plans can change at scaling companies

**Why join us?**:
At Silverflow, you'll join a dynamic and well-established scale-up, gaining invaluable learning experiences and mentorship from seasoned professionals with deep expertise in the payments industry. We take pride in cultivating a supportive work environment, with a strong focus on employee well-being, a healthy work-life balance, and a vibrant company culture. Our diverse team, representing