Technical After Sales Manager

Are you ready for what's next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

The Technical After Sales Manager will provide world-class post-sales and warranty support to the dealer network, including troubleshooting, problem resolution, and maintenance for the Fliteboard and FLITELab* products. Part of his role is to coordinate the after-sales activities for EMEA:

Technical support for dealers in key territories

• Implementation of existing service programs designed to achieve proper service of the products, including Fliteboard, FLITELab*, Flitescooter and other Flite products.

• Build relationships with dealers (technicians and service managers) to enable Flite to set new service standards and policies.

• Support the dealer with complex technical problems.

• Conduct product training during dealer/distributor interventions.

• Diagnose and analyse product and service-related problems encountered by dealer service technicians and retail customers.

Warranty claim support

• Warranty control and analysis in the area of responsibility to identify training needs and/or possible product improvements. 

• Support the responsible area with pre-authorisations.

• Manage the Warranty budget for EMEA.

Support the Sales team in EMEA for dealer events and meetings, boat shows, Fliteschool training events and other activities.

Improvement projects

• Develop new standards, leaning on best practices from Brunswick Marine, including Dealer Development Programs.

• Can be invited to join project teams that will set new service standards for the leisure marine market.

Performance Measures

•  Warranty budgets

•  Certification level of Flite Dealer and Fliteschool network

•  Training supplied to the dealer network

•  Customer Satisfaction CSAT and NPS

•  Achieve performance management of the after-sales team.

•  Revenue from the in-house service department.

Skills & Knowledge

• Technical degree, preferably in engineering

• Previous management experience for at least 3 years in a b2b environment.

• Good communication and interpersonal skills

• Customer orientation

• Spoken and written English are mandatory. French, German, Spanish or Italian are a plus.

• Interest in electrical propulsion and/or mobility and watersports

• High sense of ethics

• Self-starting, self-motivating, self-learning work approach

• Mature, self-assured and dynamic personality

• Availability for business travel

• Ability to deal with cultural diversity

• Ability to work in cross-functional teams where the team members are located in several different countries. 

This exciting position is a Global Grade 12 and offers a salary of between EUR 68,000 and EUR 80,000 (payable in 12.96 instalments). Please be aware that this range represents the pay range for all positions within the job grade in which the post falls. The actual salary offer will take into account a wide range of factors, including skills, experience, and location (country). We also offer the following benefits:  

• A Bonus Plan with a target of 8% of the annual salary;
• Pension Allowance
• Possibility to do homeworking;
• Free access to LinkedIn Learning for your personal development.
• A unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational.

This role will be based in Amsterdam, and the successful candidate will be expected to speak fluent English (other European Languages will be an advantage).  

Next is Now  
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. 
 

Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated.

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