Finnish Customer Service Agent

At BESTSELLER, we don't just support customers, we build relationships that matter. And it all starts with our people.

We're looking for a Finnish-speaking Customer Service Agent to join our international customer service team in Amsterdam. If you're someone who enjoys solving problems, loves helping others, and thrives in a fast-paced, people-first environment, this might be the perfect fit for you.

WHAT YOU WILL BE DOING

You'll be the voice behind our fashion brands, helping customers across Europe with their questions, concerns, and shopping experience always in a way that's personal, helpful, and on-brand.

• Support customers via chat, WhatsApp, email, and phone
• Handle orders, refunds, claims, and spot any suspicious activity
• Use internal systems to investigate and resolve customer inquiries
• Work closely with colleagues across teams to ensure smooth resolutions
• Translate support messages where needed (Finnish English)
• Join meetings and training sessions to keep your skills sharp
• Speak up when you see a better way to do something. We're all ears

WHO YOU'LL BE WORKING WITH

You'll join a diverse and energetic team that supports customers in more than 10 languages. We help each other out, lift each other up, and take pride in what we do because we know a great team leads to a great customer experience.

WHAT YOU WILL BRING

You're naturally helpful and solution-oriented. You enjoy working with people, learning new tools, and staying calm when things get busy. We'd love to hear from you if you:

• Speak Finnish and English fluently, it's a must (other language is a plus)
• Are confident in written and spoken communication
• Are curious, positive, and ready to take ownership of your work
• Have experience in customer service, retail, hospitality, or just love helping people
• Are an avid online shopper who understands what good service looks like

WHAT YOU GET FROM US

We believe people do their best work when they're supported, trusted, and have room to grow. Here's what we offer:

• A full-time (37 hours/week)
• A hybrid work setup in our Amsterdam office
• 27 days of holidays (with the option to buy 5 more)
• Daily healthy lunch at the office (30€/month)
• Health insurance allowance of 150€ monthly
• Discount on all BESTSELLER brands
• OpenUp access: free coaching and lifestyle support
• Tax benefit for your sports membership
• Reimbursement for commuting to the office

WHY BESTSELLER?

Because here, you'll have the chance to own your role, grow your skills, and be part of something meaningful. Whether you're solving a tricky case or helping a colleague, you'll make an impact and enjoy the journey while doing it.

We are BESTSELLER. And together, we OWN IT

About BESTSELLER E-Commerce 

At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to