Customer Service Agent

1 week geleden


Amsterdam, Noord-Holland, Nederland iBuyFlowers Voltijd

Customer Service Agent (Remote – U.S.)

Full-time | $50,000/year | Remote | U.S. time zones

About iBuyFlowers

We're an online marketplace transforming the B2B flower industry. Founded in 2016 by Dutch grower's son
Wilfred de Wit

, iBuyFlowers connects U.S. florists and event professionals directly with
100+ farms worldwide

— delivering fresher flowers, better prices, and unmatched reliability.

The Role

As a
Customer Service Agent

, you'll be the first point of contact for our U.S. customers — helping them with orders, deliveries, and product questions. You'll work closely with our
Farm Support team in Ecuador

, who handle claims directly with the farms, while you manage communication and follow-up with customers.

We're looking for someone who's detail-oriented, empathetic, and thrives in a fast-paced, event-driven business (Valentine's, Mother's Day, weddings — you name it).

What You'll Do

Respond to customer inquiries via chat, email, and phone

Handle claims and coordinate with the Ecuador team on resolutions

Track shipments and solve logistics issues with partners like FedEx

Offer product alternatives or credits to keep customers happy

Maintain accurate notes and data in HubSpot CRM

What You Bring

2+ years of customer service (e-commerce, logistics, or perishables preferred)

Excellent communication skills (English; Spanish is a plus)

Calm under pressure, strong follow-up, and attention to detail

Experience with HubSpot or similar tools

Why You'll Love It Here

100% remote (U.S.)

$50,000/year + PTO + paid holidays

Global team, fast-scaling company

Be part of a marketplace that connects flower farms to florists everywhere


Apply now and help us deliver farm-fresh happiness


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