Service Solutions Specialist

ABB E-mobility is a world leader in Electrical Vehicle (EV) charging technology with a strong growth pipeline and an unparalleled global reach. We are looking for a Service Solutions Specialist to support the commercial success of ABB E-mobility's global service portfolio by shaping how service products, SLAs, and support packages are designed, priced, and delivered to customers. The role acts as a key interface between Sales, Operations, and Asset Management to ensure competitive, profitable, and scalable service solutions.

Your Responsibilities
Service Product & Commercial Strategy

• Capture insights from sales, customers, and operations to support continuous improvement of service products, SLAs, and support packages.
• Conduct market and competitor analysis to identify trends and maintain a competitive regional service portfolio.
• Maintain and update service price books, cost models, and financial assumptions to ensure pricing accuracy and profitability.

Sales Enablement & Deal Support

• Review non-standard service pricing requests and prepare structured analyses and recommendations for executive approval.
• Provide sales and tendering teams with service playbooks, standard terms and conditions, and proposal guidelines.
• Support customer engagements alongside sales by clearly explaining service offerings and value-added components.

Operational Excellence & Analytics

• Ensure all service proposals comply with internal pricing rules, commercial policies, and operational feasibility requirements.
• Maintain accurate service product data, codes, and portfolio documentation to support quoting and invoicing accuracy.
• Analyze service sales performance, win/loss trends, and forecast data to drive continuous improvement initiatives.
• Leverage AI-driven tools and automation to enhance data accuracy, accelerate analysis, and improve workflow efficiency.

Your background

• Bachelor's degree in Engineering, Business Administration, Economics, Data Analytics, or a related field.
• 1–3 years of experience in service operations, sales support, pricing, product management, or a similar analytical/commercial role.
• Strong analytical skills with experience in cost modeling, pricing analysis, and financial evaluation.
• Proficiency in Excel; experience with Power BI, Tableau, or similar tools is an advantage.
• Ability to leverage AI tools to generate insights and streamline analytical and commercial workflows.
• Basic understanding of service contracts, SLAs, and commercial terms, with the ability to learn quickly.
• Strong communication skills, with the ability to translate technical or operational concepts into clear, structured summaries.
• High attention to detail with a structured, process-oriented working style.
• Comfortable working cross-functionally with sales, tendering, operations, and asset management teams.
• Proactive mindset with strong learning agility and interest in sustainable mobility.

What's in it for you?

• Be part of a global leader driving the transition to sustainable mobility.
• Work in a hybrid environment with flexibility and strong work–life balance.
• Gain exposure to global service portfolios, commercial strategy, and cross-functional collaboration.
• Develop your analytical, commercial, and AI-enabled skillset in a growing, innovative business.

About ABB E-Mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it

If you want to discover more about ABB E-mobility, take another look at our website https://e-