MR PORTER AMSTERDAM

1 week geleden

Amsterdam, Noord-Holland, Nederland THE ENTOURAGE GROUP Voltijd

MR PORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service, attention to detail, and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair.
As Head Hostess, you will be the warm and professional face of MR PORTER. You'll manage the front-of-house team, ensure seamless guest experiences, and maintain the uplifting energy that defines our restaurant.


Key Responsibilities

Guest Reception & Ambience

  • Greet and welcome guests with charm and genuine hospitality

  • Manage waitlist, reservations, and table flow to ensure smooth seating

  • Upsell and promote specials, events, and private dining options

Team Leadership

  • Lead, inspire, coach, and mentor the hostess team

  • Schedule, coordinate, and communicate daily shifts and service needs

  • Monitor and support consistent standards for guest service

Operational Oversight

  • Oversee front desk, telephone, and online reservation systems

  • Coordinate closely with restaurant, bar, and kitchen teams for guest flow

  • Handle guest inquiries, feedback, or escalations with composure and care

  • Maintain presentation standards for host station, menus, and facilities

Administrative Duties

  • Generate daily reports: reservation summaries, attendance logs, guest feedback

  • Assist in optimizing reservation policies and front-of-house procedures

What We're Looking For

Essential Skills & Experience

  • Minimum 2 years of experience in a supervisory front-of-house role (fine-dining, upscale restaurant, or high-end hospitality)

  • Fluent in English; Dutch is a plus

  • Exceptional interpersonal and communication skills

  • Confident multitasker with an upbeat, positive attitude

  • High organizational standards, attention to detail

  • Availability to flexibly work evenings, weekends, and public holidays

Personal Qualities

  • Polished, professional appearance and demeanor

  • Warm, proactive, and adaptable—thrives in a dynamic environment

  • Team player with a guest-first mindset

  • Resilient under pressure and quick problem-solver

What We Offer:

  • A competitive salary, based on experience.

  • In-house training

  • Annual in-house experience within the Sircle Collection hotels

  • Hotel staff discounts within the Sircle Collection hotels

  • 25% staff discount throughout THE ENTOURAGE GROUP restaurants

  • 10% retail discount at XBANK

  • Collective discount at Business Fitness Netherlands

  • Free bootcamp every Monday morning

  • Refer a friend bonus

  • Paid moving day

  • Free lifestyle coaching

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