Head Credit Risk Retail Portfolio Management

The role creation is subject to the Works Council positive advice and implementation of the new structure resulted as a consequence of Risk RfA on 1 April 2026.

The Global Credit Risk department sets the credit risk strategy, ensuring that ING's lending practices are in line with its risk tolerance and regulatory requirements and managing credit restructuring from a global and central point. Global Credit Risk plays a critical role via its credit risk policies, credit risk appetite setting and credit risk portfolio management in protecting the bank from losses due to defaults or economic downturns. 

The team

The Credit Risk RB Portfolio Management team is composed of 5 FTEs, with the Head of Credit Risk RB Portfolio Management based in the Netherlands. While the role has 5 direct reports, it also functionally steers retail credit risk counterparts across ING's global retail network. This includes close collaboration with local credit risk teams, ensuring alignment with group-wide frameworks, policies, and risk appetite. The role requires strong coordination across functional lines to embed consistent portfolio oversight and challenge across all retail banking locations. 

Role and responsibilities

At ING, we are shaping the future of credit risk through robust governance, strategic oversight, and global consistency. As Head of Credit Risk RB Portfolio Management, you will lead a team of experts with deep retail product knowledge to oversee, challenge, and steer credit risk performance across retail segments and geographies. 

This role combines strategic portfolio oversight with hands-on leadership and cross-border collaboration. You will act as a centre of expertise, ensuring that Retail Banking credit risk remains within appetite, while proactively detecting emerging risks and mitigating potential risks. You will be the champion seeking opportunities to continuously improve our global portfolio management approach and impact, for example by enhancing ING's early warning signal ("EWS") framework for Retail Banking. Through strong engagement with local credit risk teams and senior stakeholders, you will help shape ING's retail credit risk strategy and ensure consistent execution across the network, as well as supporting the retail business strategies (i.e. Private Banking & Wealth Management). 

Specific Tasks and Responsibilities 

As Head of Credit Risk RB Portfolio Management, you will lead a global team and be accountable for the following: 

• Responsible for prudent and proactive management of the global Retail Banking credit risk portfolio performance by analysis of key credit risk metrics, ensuring adherence to risk appetite and proactively identifying emerging risks across products and segments (Private Individuals, Private Banking & Wealth Management, Business Banking), and escalating issues through appropriate governance channels. 

• Lead and contribute to forums such as Global Portfolio Management Committees (PomCos), driving effective second-line challenge, surfacing insights, and supporting credit risk related decision-making. 

• Provide expert input to the Credit Risk Frameworks & Control in Global Credit Risk and provide guidance to retail locations, contributing to consistent implementation and embedding of credit risk frameworks, policies, and controls. 

• Build and lead a high-performing team with deep retail credit risk expertise, fostering collaboration, knowledge sharing, and alignment with ING's global credit risk strategy. 

• Actively and functionally steer Retail Banking Heads of credit risk in Retail Banking locations. 

• Represent the function in regulatory and audit engagements (e.g. ECB, CAS, external auditors), managing high-priority issues and ensuring timely and effective remediation of findings. 

• Contribute to the strategic direction of Global Credit Risk Management, collaborating with stakeholders to shape ING's credit risk appetite and participating in key committees and governance bodies such as GFRC, MBB, and Supervisory Board. 

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. 

To thrive in this role, you bring: 

• Deep expertise in credit risk across both 1st and 2nd lines of defence, with good knowledge of Retail Banking products, processes, and regulatory frameworks. 

• Strategic thinking and operational excellence, with the ability to translate complex portfolio and risk concepts into actionable insights and risk mitigation strategies. 

• Drive strategic outcomes through risk insights and business partnership. Being courageous and taking responsibility for getting things done. 

• Strong communication and stakeholder management skills, with the ability to handle conflicts, influence and align across functions, senior leadership, and supervisory bodies. 

• Resilience and adaptability, thriving in a fast-paced, highly regulated environment with evolving supervisory expectations - ready to make it happen; 

• Proven leadership experience, including building high-performing teams, coaching talent, and fostering a collaborative culture. 

• Inspire teams and champion continuous improvement. Challenge assumptions and adapt to change with courage. Seek feedback, listen actively, and foster open communication; 

• Ability to create a "one team" vision and feeling across the Credit Risk WB network  

Reporting line and classification 

The Head of Credit Risk RB Portfolio Management reports hierarchically to the Global Head of Credit Risk located in Amsterdam. 

Questions?
Contact the HR Business Partner Carmen Tedeschi. Want to apply directly? Please upload your CV and motivation letter by clicking the 'Apply' button.

An Enhanced Reliability Screening and positive clearance is required for appointment to this sensitive position.