Customer Support Manager

1 week geleden

Amsterdam, Noord-Holland, Nederland Fashion Cloud Voltijd

Do you want to work with international fashion brands and retailers and help us solidify our position as a leading innovator in the tech industry? Do you thrive on helping others with expert advice and taking decisive action? If so, you've found the perfect fit As a Customer Support Manager, you'll be the primary point of contact for our clients, ensuring new customers are onboarded seamlessly and existing ones receive top-notch support. You're the first person they turn to for guidance on our products, and you're the one they count on when something unexpectedly goes wrong.


What You'll Be Doing

  • You'll be part of a collaborative support team, working directly with clients to ensure their success.

  • You'll help customers overcome challenges with our products, monitor their progress, and provide valuable feedback to our product teams for future improvements.

  • You'll take the lead on onboarding new clients, ensuring a positive experience from day one and answering all their questions.

  • This is a dynamic position where you'll constantly be solving multiple puzzles at once, all while connecting with both clients and colleagues.


Who You Are

We have an idea, but you know best

  • You're an exceptional communicator, a natural multi-tasker, and you bring a positive attitude to everything you do.

  • "Customer-centric" isn't just a buzzword for you—it's at the core of how you work.

  • You're eager to jump into this role with enthusiasm and help us become even better at what we do.

  • You're a highly organized, reliable, and structured person. It's in your DNA.

  • The classic: you have solid Excel skills.

  • You are fluent in both Dutch and English.

  • You have a recently or a few years ago completed a Bachelor's or Master's degree.

  • You laugh. A lot. Every day.

Meet the Customer Support Team
We're the problem solvers of the fashion tech world — focused, fast, and fuelled by curiosity. Every day, we turn challenges into smooth experiences for our partners. As we grow into the first point of contact across our expanding platform, we keep learning, improving, and exploring what's next. Here, your next career step is just a department away — all you need is the drive to go for it.

Why Fashion Cloud?

We're a witty mix of developers, fashion lovers, and creative geniuses. You'll have the freedom to use and implement your expertise and help Fashion Cloud grow like crazy. You'll get a unique look into the world of a young company and experience that steep learning curve everyone talks about firsthand.

P.S. We are fully committed to our project and go to work with a great mood every day. It's contagious

If you have any relevant references that you feel are essential for your application, please include them with your CV. Your application will be processed in accordance with our applicant privacy policy.

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