39925A - Customer Experience Specialist (Annual)

Why Merit?
At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

Summary Of Duties
This position is responsible for providing customers with service and support.

Job Description
ESSENTIAL FUNCTIONS PERFORMED

• Answers incoming calls promptly to place orders and address customer inquiries.
• Enters fax, email, EDI and phone orders.
• Responsible for understanding and resolving customer issues.
• Performs customer account maintenance such as entering new customer accounts, changing/updating existing customer addresses and ensuring that all facets of customer information is accurate and present.
• Tracks product shipments upon customer request.
• Coordinates sales-related activities and customer requests with supporting departments.
• Responds to requests concerning literature and product samples for internal personnel.
• Assists with trade show shipments and gathering various materials.
• Performs other duties and tasks as required.

Essential Physical/Environmental Demands

• Lifting -- Not to exceed 50 lbs. – local practice may apply.
• Sitting
• Standing
• Bending
• Visual acuity
• Color perception
• Depth perception
• Reading
• Field of vision/peripheral

Summary Of Minimum Qualifications

• Education equivalent to a high school diploma and three years of previous customer service experience.
• Excellent interpersonal and written/verbal communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.
• Ability to work effectively as a member of a team.
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.

Preferred Qualifications

• Call Center experience strongly preferred.
• Typing at 35 WPM.
• Bilingual – Spanish or local language preference.

COMPETENCIES

• Computer skills
• Customer service
• Ability to adapt to a high pace environment
• Multitask skills
• Communication skills
• Return product process
• Product knowledge
• Shipping processes

COMMENTS

Infectious Control Risk Category III
The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category III states employment and procedures that do not require exposure.

We are Global
Founded in 1987, Merit Medical Systems, Inc. is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit serves client hospitals worldwide with an international sales force and clinical support team totalling in excess of 500 individuals. Merit employs approximately 6,300 people worldwide.

Merit Medical EMEA currently has over 300 employees, spread over more than 20 countries in the EMEA region.

Merit Maastricht (The Netherlands) is the European Headquarters and Distribution Center of Excellence. Much of Merit Medical's world-class customer service happens here along with our excellent physician training courses. More than 100 employees work at this growing Merit campus and enjoy many benefits, such as flexible working hours and competitive salaries as well as learning opportunities and internships.

Culture
A supportive and collaborative environment make Merit Medical a friendly, enjoyable place to work. We are proud of our energetic and dynamic culture. Diversity & Inclusion is evident here with a 50/50 ratio of male and female employees and more than 30 nationalities. We value every employee as an individual.

To see more on our culture, go to