Application Services Director

1 maand geleden

Rotterdam, Nederland LyondellBasell Voltijd

LyondellBasell

Basic Function

The Application Services Leader is a new role within the Digital Technology (DT) organization and is responsible for the newly formed Application Services organization at LYB. The organization has global responsibilities across all operating regions at LYB. This leadership position manages a budget of over $45MM with a $6MM a year application management offshore team. The group will consist of 15-20 full-time employees that will be highly effective technical resources providing strategic direction, architecture, design, delivery, development, and application support across LYB. Leveraging a deep understanding of application operations to deliver stable and cost-effective environment in support of mission critical business systems that align with enterprise growth strategies. The group will provide overall application operational support for applications at LYB, primarily non-ERP applications that support various areas of the business. The role is critical to the sustained success of LYB Digital Technologies, providing a reliable foundation to support the business.

This is a senior level leadership role that will have managers reporting to them to drive the day-to-day tactical work of managing the global infrastructure. The team is comprised of technical resources and offshore services. This role can be based in Houston, TX, Mumbai, India, or Rotterdam, The Netherlands.

Roles & Responsibilities

The leader is responsible for:

Deep understanding of application operations at LYB, accountable for application roadmaps to ensure compliance and continuous application lifecycle management. Leverage artificial intelligence tools to determine proactive measures to reduce outages and service impacting events. Assist in the integration of key SaaS based systems in the LYB landscape, ensuring applications follow strict guidelines for application security at LYB. Create and maintain application security standards, working closely with information protection and compliance to ensure both security and operational effectiveness of standards. Working closely with Business Interface groups and solutions architects to onboard new applications into the support organization. Requires high levels of partnership and influence with business interface and architecture teams. Collaborate with application, service and problem teams recommending changes for performance improvements as a result of data from dashboards and monitoring tools. Ensure high availability of IT systems, ensuring careful planning and adherents to change control procedures. Manage Level 1 Application Management Support agreement across all areas of LYB. Work closely with direct managers to understand daily application operations to ensure high performance and availability. Provide leadership for delivery of 24/7 application operations. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations. Manage capacity requirements to ensure budgeting supports overall financial goals. Manage key vendor relationships and negotiate licensing and support agreements. Develop IT policies and procedures in keeping with business needs and control requirements. Communicate all IT issues and keep management informed on progress. Develop and implement application services innovation in keeping with industry trends and business needs. Responsible for operational budget, as well as project budget allocated to area. Working with DT leadership to understand needs and prioritize demands. Interface with Internal Audit for General IT Controls Providing leadership and management to establish best practices for delivery of high quality, standard, scalable solutions. Ensures that application reliability is maintained for all systems Drives strategic direction of all application services Drives improvements in IT to drive efficiencies while increasing throughput. Ensures that the IT enhancements and project demands committed to are completed successfully and deliver the anticipated results. Drives standardization and proactively recommends improvements Cultivate high morale, teamwork and effective empowerment as main goals for achieving productivity. Lead and foster an inclusive workplace and promoting diversity, equity, and inclusion (DEI) at all levels throughout DTS. This is pivotal role in advancing our DEI goals, ensuring that our practices reflect our company values and contribute to a thriving society. Lead and champion for sustainability, driving DTS initiatives that support commitment to social responsibility and environmental stewardship. Accountable for managing headcount and budget for the organization

Additional Responsibilities

Ensuring management of the day-to-day functions and escalations are being managed appropriately.


Financials:

Contribute to IT cost awareness and transparency. Support budget management including reporting and forecasting.

Operational excellence:

Work with other operational groups to manage solution releases to production, including maintenance window coordination Demonstrate leadership and expertise in helping team members overcome obstacles Interact regularly with Management to drive strategies and report progress  Play an active role in team and company-wide architecture discussions.

Project planning and delivery:

Responsible for the related roadmap and driving the business platform projects Actively participate in project scoping and planning activities to ensure alignment between with infrastructure groups Participate on Project steering teams to ensure successful delivery Ensure delivery all projects consistent with committed dates, budget and scope Work with project leader to keep projects on schedule and recommend needed action to meet deadlines

Organizational leadership:

Build and manage a global team Fulfill role of mentor with support staff Assists management with developing and qualifying staffing plans Fosters a culture of safety.

Min. Qualifications

Must have experience and understanding in the following areas: Bachelor's or master's degree in computer science, management information systems, or related field preferred.  Typically, 15+ years of leadership responsibility managing medium to large complex globally distributed teams. Experience managing multi-level large teams Experience across a broad range of technologies  Experience managing outsourced service providers Experience managing and negotiating large vendor contracts for software and services Experience in architecting the technology infrastructure via understanding of on premise and cloud-based infrastructure components. Strong leadership, communication, negotiation, and conflict management skills. Highly self-motivated, driven work ethic, keen attention to detail and exceptional customer service orientation. Ability to communicate highly technical information in an understandable manner to non-technical audiences through writing and presentations. Demonstrated experience with mentoring others on methods and best-practices. Ability to multi-task and prioritize in a fast-paced environment and handle multiple issues at once. Strong analytical skills: ability to perform complex system analysis and draw conclusions by relating information from different sources, including root-cause analysis and issue resolution. Project management experience is a plus.

#LI-JC1

#LI-Hybrid

Competencies

Build PartnershipsDeliver ResultsDrive InnovationGrow CapabilitiesPromote InclusionMotivational/Cultural FitTechnical Skills

Must be at least 18 years of age and must be legally authorized to work in the United States (US) on a permanent basis without visa sponsorship.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

  • Senior Director of Financial Services Strategy

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Sia Partners Voltijd

    Job Title: Senior Director of Financial Services StrategyAbout the Role:We are seeking a highly experienced Senior Director of Financial Services Strategy to join our team at Sia Partners. As a Senior Director, you will be responsible for developing and executing our business strategy in the financial services sector.Key Responsibilities:Lead sales and...

  • Senior Director of Financial Services

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Sia Partners Voltijd

    Job Title: Senior Director of Financial ServicesAbout the Role:We are seeking a highly experienced Senior Director of Financial Services to join our team at Sia Partners. As a Senior Director, you will be responsible for developing our business in terms of sales and people management.Key Responsibilities:Lead sales and delivery engagements at existing...

  • Director of Financial Services Leadership

    1 maand geleden

    Rotterdam, Zuid-Holland, Nederland Sia Partners Voltijd

    Job Title: Managing Director Financial ServicesAs a key member of Sia Partners' leadership team, the Managing Director Financial Services will play a crucial role in driving business growth and development in the insurance and banking sectors. This individual will be responsible for leading sales and delivery engagements, developing commercial proposals, and...

  • Regional Director

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Intelligent Data Collection Voltijd

    Job Title: Regional DirectorIntelligent Data Collection is seeking a highly experienced Regional Director to lead our expansion into the EU market. As a key member of our leadership team, you will be responsible for driving business growth and developing strategic partnerships across the region.Key Responsibilities:Develop and execute a regional business...

  • Infrastructure Services Director

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland LyondellBasell Voltijd

    LyondellBasell is seeking a highly skilled and experienced Infrastructure Services Director to lead our global IT infrastructure team. The successful candidate will be responsible for designing, delivering, and operating our enterprise IT systems, ensuring high availability and careful planning to meet business needs.Key Responsibilities:Develop and...

  • Cyber Security Solutions Director

    2 weken geleden

    Rotterdam, Zuid-Holland, Nederland Speedcast Voltijd

    We're seeking a seasoned Cyber Security Solutions Director to lead our cybersecurity efforts. In this role, you'll develop and execute a comprehensive go-to-market strategy for our business, driving growth and success in cybersecurity products and managed services.

  • European Business Operations Director

    1 week geleden

    Rotterdam, Zuid-Holland, Nederland StoneAge, Inc. Voltijd

    Job DescriptionWe are seeking an experienced European Business Operations Director to lead our European operations and drive business growth. This is a critical role that requires a strong understanding of sales, rental services, inventory management, and global logistics.

  • Sales Director

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Forto Voltijd

    Unlock Your Potential as a Sales Director at FortoAre you a seasoned sales professional looking for a new challenge? Do you have a passion for freight forwarding and logistics? We're seeking a highly motivated Sales Director to join our team at Forto.Your RoleAs a Sales Director, you will be responsible for developing and expanding our customer portfolio in...

  • Interim Application Specialist

    4 dagen geleden

    Rotterdam, Nederland Independent Recruiters Voltijd

    A global company in the field of agriculture is looking for a freelance application specialist!As an Application Specialist, you are part of the company's EMEA IT Headquarters, located in Rotterdam, where you will be working with more than 170 colleagues, divided over 8 main teams. The Application Services Team is an informal and international-oriented team,...

  • Wholesale Sales Director

    1 week geleden

    Rotterdam, Zuid-Holland, Nederland Robeco Voltijd

    Job DescriptionWe are seeking an ambitious and experienced sales professional to join our team as Wholesale Sales Director. In this role, you will be responsible for further developing our wholesale business in Belgium and Luxemburg.About the RoleYou will lead the development of our institutional business in Belgium and Luxemburg, building strong...

  • Managing Director Financial Services

    4 maanden geleden

    Rotterdam, Nederland Sia Partners Voltijd

    Job DescriptionAs a Managing Director in Insurance and/or Banking you will support Sia Partners’ growth by using your business development, sales, account management and content expert skills. You will be working together with a highly motivated team of Directors and Partners all over the world as well as consultants in the NetherlandsYou will be...

  • Managing Director Financial Services

    4 maanden geleden

    Rotterdam, Nederland Sia Partners Voltijd

    Job description As a Managing Director in Insurance and/or Banking you will support Sia Partners’ growth by using your business development, sales, account management and content expert skills. You will be working together with a highly motivated team of Directors and Partners all over the world as well as consultants in the Netherlands You will...

  • Interim Director Operations

    2 maanden geleden

    Rotterdam, Nederland Sunweb Group Voltijd

    Join Sunweb Group as our interim Director of Operations, based in Rotterdam. This position presents an opportunity to lead and transform the customer service with focus on self-service and digitalization. **Position**: Interim Director of Operations **Department**: Customer Care, Continuous Improvements and Destination Services **Location**:...

  • Business Development Director- Personal Care

    5 maanden geleden

    Rotterdam, Nederland Caldic Voltijd

    Job purpose The Business Development Director Personal Care is responsible for the elaboration and implementation of strategic growth plans for the Personal Care market. They provide market feedback to the company leadership team regarding competitive offerings, prospects’ needs and product development ideas. In addition, the Business Development...

  • Infrastructure Services Director

    1 maand geleden

    Rotterdam, Nederland LyondellBasell Voltijd

    LyondellBasell Basic Function Join LyondellBasell as the Infrastructure Services Leader at LYB, a pivotal role within our Digital Technology (DT) organization. The Infrastructure Services Leader is part of the Digital Technology (DT) organization and is responsible for the enterprise IT infrastructure – Connectivity, Compute, and End User...

  • Regional Director

    1 maand geleden

    Rotterdam, Zuid-Holland, Nederland Intelligent Data Collection Voltijd

    Job DescriptionWe are seeking a highly experienced Regional Director to lead our EU business development efforts. As a key member of our leadership team, you will be responsible for driving growth and expansion across the region.Key Responsibilities:Develop and execute a strategic plan to drive business growth in the EU.Build and maintain strong...

  • Interim Application Specialist

    5 dagen geleden

    Rotterdam, Nederland Independent Recruiters Voltijd

    A global company in the field of agriculture is looking for a freelance application specialist!As an Application Specialist, you are part of the company's EMEA IT Headquarters, located in Rotterdam, where you will be working with more than 170 colleagues, divided over 8 main teams. The Application Services Team is an informal and international-oriented team,...

  • Application Specialist

    3 weken geleden

    Rotterdam, Zuid-Holland, Nederland WerkTalent Voltijd

    About the Role:As an Application Specialist, you will be responsible for ensuring the smooth operation of our company's technical systems. This involves analyzing and troubleshooting technical issues, implementing new solutions, and providing exceptional customer support.Key Responsibilities:- Analyze and troubleshoot technical issues- Implement new...

  • Strategic Marketing Director

    2 dagen geleden

    Rotterdam, Zuid-Holland, Nederland DEPT Voltijd

    Unlock your potential as a Strategic Marketing Director at DEPT, where innovation meets opportunity.About the RoleWe're seeking an experienced professional to drive our global client engagement efforts. As a Strategic Marketing Director, you'll play a critical role in developing and executing marketing strategies that deliver measurable results for our...

  • Senior Financial Services Leader

    1 dag geleden

    Rotterdam, Zuid-Holland, Nederland Sia Partners Voltijd

    Company Overview">Sia Partners is a global management consulting firm dedicated to helping clients achieve their business objectives. We pride ourselves on our collaborative approach, innovative thinking, and commitment to excellence.">Salary: €120,000 - €180,000 per annum, depending on experience and qualifications.">Job Description">We are seeking a...