Interim Director Operations

2 maanden geleden


Rotterdam, Nederland Sunweb Group Voltijd

Join Sunweb Group as our interim Director of Operations, based in Rotterdam. This position presents an opportunity to lead and transform the customer service with focus on self-service and digitalization.

**Position**: Interim Director of Operations
**Department**: Customer Care, Continuous Improvements and Destination Services
**Location**: Rotterdam
**Duration**: Temporary/Interim for 6 months
**Start date**: October 2024

In this pivotal role, you'll lead our operations department where all customer service is handled, supported by a continuous improvement team. In every touchpoint of the customer journey we help our customers to get supported, get ready and get inspired. We are in the midst of a transformation: From traditional channels as voice and offline in destination to self-service, automation and online service. Enhancing new technology and digitize when possible.

As the Interim Director of Operations, you will ensure all objectives and key results are met within the Operations department. Your leadership will be crucial in empowering the team and drive positive change. You will report directly to our board of chiefs and be part of our Management Team.

**What skills will bring you to the top?**

We are looking for a professional with a strong background in operations management, process optimization, and customer experience. Your leadership skills, strategic thinking, and commitment to positive change will be key to your success in this role.
- Leadership Qualities: Demonstrated influence and leadership capabilities, fostering team consensus
- Strategic Acumen: Proficient in coordinating OKR-enhance strategies on MT level
- Experience in a similar industry with transforming to digital service proposition within an international organization. Prior experience in the travel industry is advantageous but not a prerequisite.
- Change management and stakeholder management skills

**Location & Language**: Workplace for +80% in Rotterdam. English is our everyday business language.

**Ready for departure?



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