Onsite PC Technician first and second level support

7 dagen geleden


Breukelen, Nederland EVERIENCE Voltijd
Job Description

Responsabilities

  • Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal).
  • Assist and inform the user according to the request and within the limits of the scope of intervention.
  • Provide support for computer systems in case of hardware and software incidents.
  • Provide support for mobile devices in case of hardware and software incidents
  • Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems.
  • Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers.
  • Carry out maintenance interventions.
  • Carry out the preparation and installation of workstations and software.

Qualifications

  • Good technical knowledge of Workplace environment and end-user services: MS Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory expertise.
  • Expertise in troubleshooting, sufficiently solid expertise to meet the infrastructure support needs and handle certain workstation-related issues.
  • Monitoring and reporting of the production environment (dashboards, KPIs).
  • Monitoring and improvement of procedures and documentation.
  • Basic knowledge of Apple environment.
  • Incident and request processing (ITIL – ticket tracking).
  • IT Support experience in a large enterprise environment.
  • Spoken languages: English (fluent), Dutch (fluent)


Additional Information

  • Location: Breukelen
  • Workload: 5 days per week / 8 hours per day on client site support

All our positions are open to people with disabilities



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