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Customer Success Analyst
1 maand geleden
Interested in food? We help the world's food & beverage companies with their innovation. We are a global market research company based in the Netherlands, in a region that is a leader in food research and development. We are looking for someone to join our customer success team as a customer success analyst.
About the job
As a customer success analyst, your mission is to ensure our clients receive exceptional assistance and insights while using our platforms, helping them maximize the value of our services. Your role plays a crucial part in delivering a superior client experience. The role is an office-based position performed at our headquarters in Arnhem.
About Innova Market Insights
INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry. With three decades of experience Innova is a dedicated partner for industry leaders all around the world. The company is famous for trends, insights, and intelligence to build and sustain successful innovation. We work with the top 500 global food companies as well other industry players driving innovation in the sector.
Freedom, flexibility and fun
At Innova Market Insights, you have the freedom and flexibility to shape your career path and pursue opportunities in an entrepreneurial culture that values initiative and hard work. We offer an international environment with talented professionals from diverse backgrounds, promoting innovative and creative thinking. We promote a culture of company-oriented activities that include social events such as company parties, summer and seasonal drinks and outgoings or just chill out on our beautiful roof terrace. Additionally, we offer a modern on-site gym to all our employees.
Your responsibilities
Provide online training to mid-tier companies to facilitate their onboarding and effective use of our platforms.Providing high quality insights, market overviews and trends reports.Conducting through analyses using our database to extract valuable insights for our customers. Promptly respond to client queries and issues related to the platform, ensuring timely and effective solutions.Create and retrieve insights on FMCG trends that are in line with clients' interests. Assist in updating and maintaining our support documentation, FAQs, and knowledge base to ensure clients have access to accurate and up-to-date information. Gather client feedback regarding platforms usability and potential issues and relay this information to the relevant departments for continuous improvement.Stay updated with the latest features and functionalities of our platforms to provide accurate and timely support to clientsDeepen your knowledge about the food industry by reading reports and participating in company webinars, ensuring you are well-informed to address client inquiries.Recognize and escalate complex issues to senior support members or other departments as necessary to ensure clients' needs are met effectively.Your qualifications
Bachelor’s degree in business, IT, Food Science, or a related field.Minimum of 2 years of experience in a customer support role, preferably within SAAS or the food industry.Strong technical aptitude and the ability to quickly grasp new software tools.Excellent communication and problem-solving skills.Passion for delivering top-notch customer service.Knowledge of the FMCG industry is a plus.Strong problem-solving and critical thinking skills.Ability to multitask, organize and prioritize tasksSkills required:
Ability to easily connect with people and understand their point of view Great team-work skills Proactive self-starter, performance driven, commercial mindsetKnowledge of business English (both written and verbal)Nice to have:
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