Customer Relations

2 weken geleden


Amsterdam, Nederland Rituals Voltijd
Job Description

Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.

This matches you as enthusiastic Customer Relations & Sales Ambassador, you:

  • Are available for at least 24 hours per week (32, 36 or 40 hours are also possible).
  • Support our customers on social media, by e-mail and on the phone.
  • Love to spot sales opportunities and recommend our products to fit the needs of the customers.
  • Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
  • Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
  • Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.  

Qualifications

High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help our customers. Working in a fast-paced environment energizes you. And lastly, you have:

  • Graduated from MBO (secondary vocational education) level or HBO (higher vocational education). Or finished your college degree.
  • The confidence to handle Dutch (native) and English (C1-2 level) speaking customers, written and spoken.
  • A background in a customer service-oriented field.
  • A caring personality in which you always put the customer at the centre of your universe :).

Good to know

  • Hybrid role 
  • We work with different shifts. Monday – Friday:
    • 08:00am – 16:30pm
    • 08:45 am – 17:15pm
    • 10:00am – 18:30pm
    • 12:30am – 21:00pm (From Home)
  • During the weekend (From Home), we have a single shift. Saturday – Sunday:
    • 10:00am – 18:30pm
  • On Sundays and bank holidays, an extra salary % is applicable.
  • 100% flexibility is required for this position.
  • You will start your first week with a full-time, inspiring one-week training program at the office. Followed with a 13-15 weeks onboarding program on the job.

Your path to a new career

Join and grow with us Show your interest and apply quickly online The next steps afterwards:

  1. Marco Martins will contact you within 5 working days.
  2. You will be invited to do an online and writing assessment.
  3. A telephone introduction meeting with Marco Martins of approximately 15 minutes will follow soon after.
  4. You will be invited for an interview at our office to meet with a Customer Relations Team Lead and Marco Martins. Afterwards, you will be shown around our beautiful office at The Edge West (Amsterdam).
  5. You will receive a proposal with the terms of employment.

Any questions? Please send an email to Marco Martins at Marco.Martins@rituals.com and mention ‘Customer Relations & Sales Ambassador’ in the subject.



Additional Information

Describe your perks and culture



  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Company OverviewRituals is a dynamic and fast-paced company that values its customers above all else. As a Customer Relations Ambassador, you will be the voice of our customers, providing exceptional service and support to ensure their satisfaction.

  • Product Owner

    2 weken geleden


    Amsterdam, Nederland Rituals Voltijd

    Job DescriptionAt Rituals, we believe that exceptional customer service is at the heart of every memorable brand experience. As our Product Owner - Customer Relations (CR), you will play a pivotal role in elevating the tools and platforms that empower our Customer Relations Ambassadors and ensure that every interaction leaves a lasting, positive...


  • Amsterdam, Noord-Holland, Nederland Cartier Voltijd

    OverviewWe are seeking an experienced and charismatic Luxury Customer Relations Specialist to join our Cartier team in the BENELUX market.


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Relations Ambassador to join our team at Rituals. As the voice of our customers, you will be responsible for providing exceptional service and support through various channels.Key Responsibilities:Support customers on social media, by email, and over the phoneIdentify and recommend...

  • Customer Relations

    6 maanden geleden


    Amsterdam, Nederland Rituals Voltijd

    Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love. This matches you as enthusiastic Customer...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Rituals is a dynamic and customer-centric company seeking a motivated and results-driven individual to fill the position of Customer Relations and Sales Ambassador.The ideal candidate will possess excellent communication skills, both written and verbal, with proficiency in Danish (native level) and English (C1-2 level). Additional Scandinavian languages are...

  • Customer Relations

    1 maand geleden


    Amsterdam, Nederland Rituals Voltijd

    Job DescriptionWithin this role, you are the voice of not only our Danish but also all our Scandinavian customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you...

  • Customer Relations

    6 dagen geleden


    Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Rituals is a leading global beauty and wellness company that empowers individuals to cultivate meaningful moments in their daily routines. We are seeking an exceptional individual to join our team as a Customer Relations & Sales Ambassador, providing top-notch customer service and driving sales growth.Job OverviewThis role involves being the voice of our...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Rituals is a rapidly expanding global brand, continuously growing its presence in new territories and markets. With ambitious plans to open over 100 stores annually, the company seeks a seasoned Talent Acquisition Lead to drive growth and stability within its Customer Relations team.As a key member of the Talent Acquisition team, you will oversee and inspire...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    We are seeking a highly motivated Customer Relations & Sales Ambassador to join our team at Rituals. As a key member of our customer service team, you will be responsible for providing exceptional customer experience, identifying sales opportunities, and promoting our products to meet the needs of our customers.The ideal candidate will have excellent...

  • Guest Relations Ambassador

    4 weken geleden


    Amsterdam, Nederland Pestana Amsterdam Voltijd

    About the Role:We are seeking a highly motivated Guest Relations Agent to join our team at Pestana Amsterdam Riverside. As a Guest Relations Agent, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.Key Responsibilities:Assist the Guest Relations Supervisor with daily...


  • Amsterdam, Nederland Amazon EU SARL (Netherlands Branch) - I49 Voltijd

    Have some years of relevant HR/ER experience in Germany, the Netherlands and/or Austria (working with works councils and/or unions), ideally within a high volume, fast-paced and customer focused environment - Problem solving and analytical capability; experience of managing ambiguity and analyzing HR metrics to find root causes and develop short, medium and...

  • Client Relations Specialist

    1 maand geleden


    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    We are seeking a Client Relations Specialist to manage client relationships, provide customer service, and ensure customer satisfaction. The ideal candidate will have excellent communication and interpersonal skills, be highly organized, and have a strong customer service background.Responsibilities:Develop and maintain relationships with clientsRespond to...


  • Amsterdam, Nederland Rituals Voltijd

    Rituals is growing as we are steadily expanding in new territories, opening new stores and growing our online presence. Think globally (USA, Asia, Middle East) and think around opening 100 stores per year. And besides this, our ambitions are growing as well. To ensure we can keep up with this growth, we are looking to add new talent to our Talent...

  • Guest Relations Agent

    3 weken geleden


    Amsterdam Zuid, Nederland Pestana Amsterdam Riverside Voltijd

    **Join Our Team as a Guest Relations Agent at Pestana Amsterdam Riverside!** Are you service-oriented, enthusiastic, and passionate about the exciting hospitality industry? If so, we are looking for you! **About Us**: The **Pestana Hotel Group** is the largest multinational group of Portuguese origin in the tourism sector. With a presence in 16 countries,...

  • Customer Relations Executive

    6 maanden geleden


    Amsterdam, Nederland Ebury Voltijd

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Customer Relations Executive** **Office Based** We are offering an exciting opportunity to join a fast...

  • Guest Relations Agent

    4 weken geleden


    Amsterdam, Nederland Pestana Amsterdam Voltijd

    Join Our Team as a Guest Relations Agent at Pestana Amsterdam Riverside!Are you service-oriented, enthusiastic, and passionate about the exciting hospitality industry? If so, we are looking for you!About UsThe Pestana Hotel Group is the largest multinational group of Portuguese origin in the tourism sector. With a presence in 16 countries, we manage 12,000...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Rituals is a company that values exceptional customer service and strives to create memorable brand experiences. As our Product Owner - Customer Relations (CR), you will play a pivotal role in elevating the tools and platforms that empower our Customer Relations Ambassadors.In this role, you will take ownership of the platforms used by our Customer Relations...

  • Customer Relations Support

    6 maanden geleden


    Amsterdam Westpoort, Nederland Summum Voltijd

    **Over Summum** Je hebt ons gevonden! Hèt fashionmerk dat jouw persoonlijkheid weet door te vertalen in stijlvolle en trendy kleding. Bij Summum draait alles om jouw persoonlijkheid. Onze kleding is het podium voor jou waarop jij jouw stijl en karakter laat zien. Als een Nederlands bedrijf combineren we al 25 jaar Hollandse nuchterheid en ondernemerschap...

  • Public Relations

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland HelloFresh Voltijd

    Job Title: Public Relations & Brand Expert HelloFresh is a rapidly growing meal-kit company that is transforming the way people eat. We are seeking a skilled Public Relations & Brand Expert to join our ambitious Brand & Communication team in Amsterdam.As a Public Relations & Brand Expert, you will support the PR Manager in establishing a strong presence in...