Customer Experience Platform Manager
1 maand geleden
Rituals is a company that values exceptional customer service and strives to create memorable brand experiences. As our Product Owner - Customer Relations (CR), you will play a pivotal role in elevating the tools and platforms that empower our Customer Relations Ambassadors.
In this role, you will take ownership of the platforms used by our Customer Relations team, with a primary focus on Salesforce Service Cloud. Your goal will be to enhance customer service operations, drive the integration of features that support conversational commerce, and work closely with cross-functional teams to maximize the value of the tools that support our Ambassadors and customers.
This position matches you as an analytical, well-organized Product Owner who excels at strategic thinking and data-driven decision making. Amongst others, you:
- Lead the strategic direction of our Customer Relations platforms to support business objectives and enhance the customer service experience
- Manage and prioritize the product backlog, ensuring that the most valuable features are delivered first
- Work closely with customer service, digital product owners, IT teams, and external partners to align platform enhancements with business goals
- Oversee the successful implementation of platform updates, from sprint planning to final release, ensuring timely and high-quality delivery
- Write detailed user stories and acceptance criteria to guide development teams in building features that meet business needs
- Track platform performance, identifying areas for improvement and opportunities to drive efficiency and customer satisfaction
- Regularly review and enhance processes, ensuring scalability, efficiency, and alignment with best practices in customer service technology
To succeed in this role, you will need:
- 5+ years of experience in product management, with a specific focus on customer service platforms, preferably in large-scale organizations
- Experience with customer relations tools, including managing platform enhancements, integrations, and user adoption (experience with Salesforce is a plus)
- Well-versed in Agile methodologies, backlog management, sprint planning, and iterative development
- A track record of working with cross-functional teams, including IT, customer service, and other product owners of digital channels, to deliver projects that align with business objectives and enhance customer service operations & quality
- Excellent stakeholder management skills, with the ability to translate business needs into actionable product features that drive alignment across teams
- The ability to think strategically and dive into data analysis to ensure every platform enhancement delivers real value
- Fluency in English with excellent writing skills
We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience. The next steps are:
- Please apply via our career site and include your portfolio
- An introductory meeting with a team member and the hiring manager follows
- An online assessment
- A second interview
- In the event of a positive outcome, you will receive a proposal with the terms of employment
-
Lead Customer Experience Manager
3 weken geleden
Amsterdam, Noord-Holland, Nederland Lemonade Insurance Company VoltijdCustomer Experience Manager - AmsterdamLeverage your leadership skills to elevate our Customer Experience Team in a dynamic, customer-centric environment at Lemonade Insurance Company. This exciting opportunity is ideal for an experienced leader who can drive strategic growth and foster exceptional customer support.About the Role:Oversee a team of...
-
Senior Customer Relations Platform Lead
3 weken geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdWe are seeking a skilled Senior Customer Relations Platform Lead to join our team at Rituals.About the RoleThis is a unique opportunity to drive the strategic direction of our customer relations platforms and enhance the overall customer service experience. As a key member of our team, you will be responsible for managing and prioritizing the product...
-
Senior Manager, Customer Experience Lead
2 maanden geleden
Amsterdam, Noord-Holland, Nederland Lemonade Insurance Company VoltijdCustomer Experience Team LeadAmbitious and results-driven leader sought to spearhead our Customer Experience Team in Europe. As a seasoned manager, you will oversee a team of experienced CX Specialists and Leads, ensuring seamless customer support across multiple channels and locations.Key Responsibilities:Lead and develop high-performing teams of CX...
-
Customer Experience Manager
4 weken geleden
Amsterdam, Noord-Holland, Nederland MisterGreen VoltijdAbout Mister GreenMister Green Electric Lease is a pioneering company in the electric vehicle leasing industry, committed to creating a sustainable Robo Fleet of 15,000 self-driving Teslas by 2025. Our mission is to accelerate the transition to renewable energy sources and make the world a more sustainable place.We operate in multiple countries across...
-
Customer Engineering Manager, Google Cloud
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Google VoltijdMinimum qualifications: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 10 years of experience as a technical field engineer in a cloud computing environment or in a similar customer-facing role. 10 years of experience in a people manager role, with experience in strategy development, leadership...
-
Content Experience Manager
1 maand geleden
Amsterdam, Noord-Holland, Nederland Foleon VoltijdFoleon, a leading content creation platform, is seeking an experienced professional to join our team as a Content Experience Manager. This role will be responsible for onboarding, retaining, and growing our agency partners. The ideal candidate will have a proven track record in partner-facing roles, with a strong understanding of the creative agencies'...
-
Customer Experience Representative
1 dag geleden
Amsterdam, Noord-Holland, Nederland MR MARVIS VoltijdAbout MR MARVISMR MARVIS is a fast-growing clothing brand based in Amsterdam, dedicated to designing the perfect shorts and pants for men. We aim to become the No. 1 shorts brand worldwide.Job OverviewWe are looking for a skilled Customer Experience Agent to provide our customers with a first-class service experience. As a representative of our brand, you...
-
Customer Experience Ambassador
1 maand geleden
Amsterdam, Noord-Holland, Nederland H&M Group VoltijdJob Title: Customer Experience AmbassadorAbout the Role:We're seeking a friendly and approachable Sales Advisor to join our team at H&M Group. As a Customer Experience Ambassador, you will play a vital role in enhancing the shopping experience for our customers.Key Responsibilities:• Provide high-level service to customers at every turn, from initiating...
-
Customer Experience Ambassador
2 dagen geleden
Amsterdam, Noord-Holland, Nederland H&M Group VoltijdJob Description:We are seeking a highly motivated Customer Experience Ambassador to join our team at H&M Group. As a Sales Advisor, you will be the friendly face of our brand, embodying the heart of our company.Key Responsibilities:To provide exceptional customer service at every turn, from initiating conversations to assisting with purchases and returns.To...
-
Customer Experience Specialist
16 uur geleden
Amsterdam, Noord-Holland, Nederland MR MARVIS VoltijdAbout Our TeamThe MR MARVIS Customer Experience Team is a group of young, talented professionals who provide exceptional service to our customers every day. We believe in fostering a positive and inclusive work environment where creativity thrives.
-
Customer Experience Director
2 dagen geleden
Amsterdam, Noord-Holland, Nederland Lemonade Insurance Company VoltijdAt Lemonade Insurance Company, we are seeking a highly motivated and experienced Customer Experience Director to lead our European customer support team.About the RoleThis is an exciting opportunity for a seasoned leader to join our dynamic team and contribute to delivering exceptional customer experiences. As a Customer Experience Director, you will oversee...
-
Customer Experience Ambassador
2 dagen geleden
Amsterdam, Noord-Holland, Nederland H&M Group VoltijdRole OverviewAt H&M Group, we're seeking a skilled and customer-focused individual to join our team as a Sales Advisor. This temporary part-time position offers an exciting opportunity to work with our customers, enhance their shopping experience, and develop your skills in a dynamic retail environment.About the JobWe are looking for an enthusiastic and...
-
Customer Experience Ambassador
4 weken geleden
Amsterdam, Noord-Holland, Nederland MR MARVIS VoltijdWe are a fast-growing clothing brand based in Amsterdam, dedicated to designing high-quality shorts and pants for men. Our goal is to become the No. 1 shorts brand worldwide.As a Customer Experience Agent, you will be responsible for providing exceptional customer service through various channels, including email, phone, chat, and social media. You will also...
-
Enterprise Customer Experience Architect
1 dag geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAt ING, we are seeking an Enterprise Customer Experience Architect to join our Become Business Customer Value space. This dynamic environment is at the core of the bank's operations, processing customer data in various processes such as onboarding, changing entity legal forms, and managing roles and mandates.The ideal candidate will have a strong vision for...
-
Customer Experience Manager
1 dag geleden
Amsterdam, Noord-Holland, Nederland PreZero VoltijdPreZero zoekt een gedreven leider voor onze afdeling klantbeleving in Amsterdam. Als Teamleider Customer Care ben je verantwoordelijk voor het verbeteren van de klanttevredenheid en de kwaliteit van onze diensten.Bij PreZero draaien we om klanten die enthousiast zijn over onze diensten. Wij zijn op zoek naar iemand die samen met ons werkt aan een toekomst...
-
Global Customer Service
1 dag geleden
Amsterdam, Noord-Holland, Nederland Heineken VoltijdOverview of the RoleWe are seeking a highly motivated and enthusiastic individual to join our Global Customer Service & Logistics team as an Internship - Customer Care & Experience | Global Customer Service & Logistics. This is an excellent opportunity for students and young professionals to gain hands-on experience in customer service, digital...
-
Software Engineer for Customer Experience
15 uur geleden
Amsterdam, Noord-Holland, Nederland TomTom VoltijdOverview">At TomTom, we are seeking a skilled Software Engineer to join our customer experience core development team. As a key member of this team, you will play a vital role in shaping the future of customer engagement and success.Job Description">The successful candidate will have solid knowledge and programming experience with Go + TypeScript or...
-
Global Process Innovation Manager
2 dagen geleden
Amsterdam, Noord-Holland, Nederland Heineken VoltijdAt Heineken, we are seeking a highly skilled Global Process Innovation Manager - Customer Service to join our team. This role is responsible for driving the vision and process strategy for Customer Service across Heineken.About the RoleIn this critical position, you will be pivotal in shaping the global process strategy for customer service operations....
-
Amsterdam, Noord-Holland, Nederland Heineken VoltijdAre you passionate about delivering exceptional customer experiences? Do you have a strong interest in digital transformation and technology? We are seeking a highly motivated and proactive individual to join our Global Customer Service & Logistics team as an internship.As a Global Customer Experience Intern, you will be part of a diverse and international...
-
Dutch Market Customer Experience Ambassador
2 weken geleden
Amsterdam, Noord-Holland, Nederland Lemonade Insurance Company VoltijdLemonade Insurance Company is seeking a talented Customer Experience Specialist to join our team in the Dutch Market. This role will be based in Amsterdam, Netherlands and will focus on delivering an exceptional customer experience for our clients.We are looking for a highly motivated and enthusiastic individual who is fluent in Dutch and has a strong...