Customer Experience Ambassador
3 dagen geleden
Role Overview
At H&M Group, we're seeking a skilled and customer-focused individual to join our team as a Sales Advisor. This temporary part-time position offers an exciting opportunity to work with our customers, enhance their shopping experience, and develop your skills in a dynamic retail environment.
About the Job
We are looking for an enthusiastic and proactive Sales Advisor to work on a 5-12 hour per week contract basis for 8 weeks from mid-January. As a Sales Advisor, you will be the friendly face of our brand, providing exceptional service to our customers and embodying the heart of our company. Your responsibilities will include processing deliveries, replenishing stock, and merchandising products on the shop floor.
Responsibilities
- Provide high-level customer service, initiating conversations, assisting at the cash desk, fitting rooms, and throughout the shop floor.
- Process deliveries, replenish stock, and merchandise products on the shop floor.
- Collaborate with the team to create welcoming experiences that showcase the best of our brand.
- Guide customers through their shopping journey, offering genuine assistance and proactive service.
Required Skills and Qualifications
- Customer-focused: genuinely interested in getting to know our customers and offering an exceptional level of service.
- Proactive: uses initiative to provide customers with a memorable shopping experience.
- Curious: seeks opportunities to improve everyday processes and routines.
- Honest and genuine in approach.
- Good English language skills.
Benefits
We offer attractive benefits with extensive development opportunities, including:
- A 20% staff discount, usable on all H&M Group brands in stores and online.
- Inclusion in the H&M Incentive Program – HIP.
About Us
We're committed to creating inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible, and how we choose to relate to our colleagues and customers worldwide.
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