Customer Experience Ambassador

1 week geleden


Amsterdam, Noord-Holland, Nederland MR MARVIS Voltijd

We are a fast-growing clothing brand based in Amsterdam, dedicated to designing high-quality shorts and pants for men. Our goal is to become the No. 1 shorts brand worldwide.

As a Customer Experience Agent, you will be responsible for providing exceptional customer service through various channels, including email, phone, chat, and social media. You will also be expected to find creative ways to delight our customers and go beyond industry standards.

The ideal candidate will have excellent communication skills, both written and verbal, and be highly proficient in spoken as well as written German and English. Additionally, you must be available at least 16 hours per week, including at least 8 hours regularly during the weekend.

Our company culture values diversity, inclusivity, and teamwork. We offer a comprehensive benefits package, including a salary of €16.08 per hour (inclusive of vacation pay and allowance), bonus opportunities, all necessary equipment, a pension scheme, daily fresh lunch, travel allowance, and more.

We strive to maintain an inclusive environment where everyone feels welcome and valued. If you're passionate about delivering outstanding customer experiences and join our team, you'll be part of a dynamic and innovative organization that's shaping the future of fashion.

We offer a hybrid work arrangement, with approximately 60% of your time spent in our office near the Amstel Hotel and 40% worked remotely from the comfort of your own home.

In this role, you will have the opportunity to work closely with a well-coordinated team to improve the customer experience and provide feedback to the company. You will also be empowered to make decisions and take ownership of your work, contributing to the growth and success of MR MARVIS.



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