Customer Experience Ambassador

3 weken geleden


Amsterdam, Noord-Holland, Nederland H&M Group Voltijd
Job Description:

We are seeking a highly motivated Customer Experience Ambassador to join our team at H&M Group. As a Sales Advisor, you will be the friendly face of our brand, embodying the heart of our company.

Key Responsibilities:

  • To provide exceptional customer service at every turn, from initiating conversations to assisting with purchases and returns.
  • To play a vital role in enhancing the shopping experience, processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.
  • To create welcoming experiences that showcase the best of our brand, guiding customers through their journey with warmth and enthusiasm.

Requirements:

  • A genuine interest in getting to know our customers and offering an experience and level of service to match their expectations.
  • The ability to use initiative to provide customers with a memorable shopping experience.
  • Curiosity to improve everyday processes and routines, taking proactive action where needed.
  • Good communication skills, being positive and open-minded.
  • A willingness to learn and adapt to new situations.
  • Collaborative, inclusive, and supportive of others.
  • Excellent English language skills.

Benefits:

  • All employees receive a 20% staff discount, usable on all H&M Group brands in stores and online.
  • Inclusion & Diversity: We strive to create inclusive, diverse, and equitable workplaces throughout our organisation.

Estimated Salary: £25,000 - £35,000 per annum, depending on experience.



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