Customer Experience Ambassador
3 weken geleden
We are seeking a highly motivated Customer Experience Ambassador to join our team at H&M Group. As a Sales Advisor, you will be the friendly face of our brand, embodying the heart of our company.
Key Responsibilities:
- To provide exceptional customer service at every turn, from initiating conversations to assisting with purchases and returns.
- To play a vital role in enhancing the shopping experience, processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.
- To create welcoming experiences that showcase the best of our brand, guiding customers through their journey with warmth and enthusiasm.
Requirements:
- A genuine interest in getting to know our customers and offering an experience and level of service to match their expectations.
- The ability to use initiative to provide customers with a memorable shopping experience.
- Curiosity to improve everyday processes and routines, taking proactive action where needed.
- Good communication skills, being positive and open-minded.
- A willingness to learn and adapt to new situations.
- Collaborative, inclusive, and supportive of others.
- Excellent English language skills.
Benefits:
- All employees receive a 20% staff discount, usable on all H&M Group brands in stores and online.
- Inclusion & Diversity: We strive to create inclusive, diverse, and equitable workplaces throughout our organisation.
Estimated Salary: £25,000 - £35,000 per annum, depending on experience.
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