Customer Relations Executive
6 maanden geleden
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
**Customer Relations Executive**
**Office Based**
We are offering an exciting opportunity to join a fast growing team in Amsterdam. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You'll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.
**About you**:
- A passionate individual with a strong interest in client servicing
- Prepared to go the extra mile to exceed customer expectations and experience
- Desire to deliver best in class service, to support our industry-leading offering
- Strong written and verbal communication skills
- Strives in high pressure/pace environment
- Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
- Managing workload around tight time constraints
- Confidence in liaising and mediating between multiple internal departments to find solutions
- Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
- Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
- Resolve client issues as they arise
- Ability to multitask and prioritise workload
**Commercial awareness**:
- Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
- Confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
**Eye for detail**:
- Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
- Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)
**Drive to solve problems**:
- Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally - take ownership of client issues/ queries and see through to end
- Interest in currency markets helpful
- Experience with Microsoft suite (particularly excel)
**Role**:
- You will be overseeing a portfolio of ~300 clients primarily trading through our online platform
- You will proactively communicate with clients to understand their business activity and FX requirements
- Ensure clients keep transacting with Ebury and use us as their main platform for trading and making payments internationally
- Identify upsell opportunities where Ebury can provide further value to clients through our extensive product offering
- Language - Dutch Fluency or C2 level, English Fluency B2 level or above
- Sales skills / experience is a PLUS
- Knowledge of FX (Of course...)
- Knowledge of all products Ebury does offer
- Being able to adapt in a constant evolving and challenging environment
**What we can offer you**:
- A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.
- A clear path for progression, mapped out by your individual goals and personal objectives.
- The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts.
- The opportunity to service and develop your own book of clients.
- A support structure that will drive you to succeed in your next goal.
LI-SM1
LI-Onsite
**About Us**
**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**
Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
N
-
Customer Relations Ambassador
2 weken geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdCompany OverviewRituals is a dynamic and fast-paced company that values its customers above all else. As a Customer Relations Ambassador, you will be the voice of our customers, providing exceptional service and support to ensure their satisfaction.
-
Product Owner
2 weken geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionAt Rituals, we believe that exceptional customer service is at the heart of every memorable brand experience. As our Product Owner - Customer Relations (CR), you will play a pivotal role in elevating the tools and platforms that empower our Customer Relations Ambassadors and ensure that every interaction leaves a lasting, positive...
-
Luxury Customer Relations Specialist
2 weken geleden
Amsterdam, Noord-Holland, Nederland Cartier VoltijdOverviewWe are seeking an experienced and charismatic Luxury Customer Relations Specialist to join our Cartier team in the BENELUX market.
-
Customer Relations Ambassador
7 dagen geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdAbout the RoleWe are seeking a highly motivated and enthusiastic Customer Relations Ambassador to join our team at Rituals. As the voice of our customers, you will be responsible for providing exceptional service and support through various channels.Key Responsibilities:Support customers on social media, by email, and over the phoneIdentify and recommend...
-
Account Executive
6 maanden geleden
Amsterdam Centrum, Nederland Euronext Voltijd**Euronext Corporate Services** Het team van Euronext Corporate Services bestaat uit meer dan 180 professionals die een sterke lokale aanwezigheid in heel Europa combineren met een diepgaand begrip van wereldwijde kapitaalmarkten. Ze helpen organisaties, zowel beurgenoteerde als niet-beursgenoteerde, privé en publiek, om optimaal gebruik te maken van...
-
Customer Relations
6 maanden geleden
Amsterdam, Nederland Rituals VoltijdWithin this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love. This matches you as enthusiastic Customer...
-
Executive Recruitment Coordinator
2 maanden geleden
Amsterdam, Nederland Backbase Voltijd**For this role you need to be based in the Netherlands. We do not offer relocation.** **Job description** **Key Responsibilities**: - **Stakeholder Relations**:Build and maintain strong relationships with Executive Recruiters, business leaders, and assistants to ensure effective collaboration and service. - **Problem Solving &...
-
Customer Relations and Sales Ambassador Role
2 weken geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdRituals is a dynamic and customer-centric company seeking a motivated and results-driven individual to fill the position of Customer Relations and Sales Ambassador.The ideal candidate will possess excellent communication skills, both written and verbal, with proficiency in Danish (native level) and English (C1-2 level). Additional Scandinavian languages are...
-
Customer Relations
1 maand geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionWithin this role, you are the voice of not only our Danish but also all our Scandinavian customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you...
-
Customer Relations
2 weken geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionWithin this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.This matches you as...
-
Customer Relations
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdRituals is a leading global beauty and wellness company that empowers individuals to cultivate meaningful moments in their daily routines. We are seeking an exceptional individual to join our team as a Customer Relations & Sales Ambassador, providing top-notch customer service and driving sales growth.Job OverviewThis role involves being the voice of our...
-
Sales Executive Amsterdam
6 maanden geleden
Amsterdam, Nederland Software Improvement Group VoltijdJob description The Sales executive will be responsible for direct sales in a sales domain, like a vertical or geographical market. The sales executive will create new business opportunities and nurture and further develop our existing installed base. Who we are ? SIG is an independent technology-based consultancy firm delivering high-end...
-
Customer Relations and Sales Ambassador
7 dagen geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdWe are seeking a highly motivated Customer Relations & Sales Ambassador to join our team at Rituals. As a key member of our customer service team, you will be responsible for providing exceptional customer experience, identifying sales opportunities, and promoting our products to meet the needs of our customers.The ideal candidate will have excellent...
-
Global Recruitment Strategist for Customer Relations
1 week geleden
Amsterdam, Noord-Holland, Nederland Rituals VoltijdRituals is a rapidly expanding global brand, continuously growing its presence in new territories and markets. With ambitious plans to open over 100 stores annually, the company seeks a seasoned Talent Acquisition Lead to drive growth and stability within its Customer Relations team.As a key member of the Talent Acquisition team, you will oversee and inspire...
-
Customer Success Executive
4 weken geleden
Amsterdam, Nederland LOGEX Voltijd**Our mission** At LOGEX, we support healthcare stakeholders with advanced analytical software, and turn data into better healthcare. With our insights, we make healthcare more affordable and better, and we improve the patient’s and clinicians’ experience. To make confident healthcare decisions, hospitals and doctors need insights they can rely on,...
-
Customer Success Executive
2 maanden geleden
Amsterdam, Nederland Ebury VoltijdCustomer Success Executive Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Junior Customer Success Executive** **Office Based** We are offering an...
-
Solution Sales Executive
4 weken geleden
Amsterdam-Zuidoost, Nederland ServiceNow Voltijd**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Guest Relations Ambassador
4 weken geleden
Amsterdam, Nederland Pestana Amsterdam VoltijdAbout the Role:We are seeking a highly motivated Guest Relations Agent to join our team at Pestana Amsterdam Riverside. As a Guest Relations Agent, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.Key Responsibilities:Assist the Guest Relations Supervisor with daily...
-
Client Relations Specialist
1 maand geleden
Amsterdam, Noord-Holland, Nederland beBee Professionals VoltijdWe are seeking a Client Relations Specialist to manage client relationships, provide customer service, and ensure customer satisfaction. The ideal candidate will have excellent communication and interpersonal skills, be highly organized, and have a strong customer service background.Responsibilities:Develop and maintain relationships with clientsRespond to...
-
Employee Relations Manager, Amazon Employee
2 maanden geleden
Amsterdam, Nederland Amazon EU SARL (Netherlands Branch) - I49 VoltijdHave some years of relevant HR/ER experience in Germany, the Netherlands and/or Austria (working with works councils and/or unions), ideally within a high volume, fast-paced and customer focused environment - Problem solving and analytical capability; experience of managing ambiguity and analyzing HR metrics to find root causes and develop short, medium and...