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Digital Solutions Specialist | German

1 maand geleden

Utrecht, Nederland Undutchables Voltijd
Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can support clients, share your expertise, and collaborate with global teams? If yes, we’ve Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can support clients, share your expertise, and collaborate with global teams? If yes, we’ve got the perfect role for youAs a Digital Solutions Specialist, you’ll empower top-tier global brands with a cutting-edge SaaS tool designed to revolutionize digital asset management. You’ll be the trusted advisor clients turn to, ensuring seamless user experiences and delivering high-quality support to meet their needs.
What You’ll Be Doing
Client Support (60%)
  • Act as the primary point of contact for international clients, addressing their questions and troubleshooting issues via email, chat, or calls.
  • Manage the functional mailbox to prioritize and resolve support requests efficiently.
  • Dive deep into software functionality, data access, and integrations to provide expert solutions.
Client Enablement (20%)
  • Collaborate with project managers to estimate delivery timelines and ensure project success.
  • Proactively share insights on software enhancements tailored to client needs.
Training & Onboarding (10%)
  • Lead engaging training sessions to empower client teams with the skills to navigate the SaaS tool confidently.
Continuous Learning & Collaboration (10%)
  • Stay updated on the latest digital trends and product developments.
  • Work closely with your team to share knowledge and optimize support processes.
A Day in the Life
  • Morning: Start your day prioritizing incoming client requests and troubleshooting technical issues.
  • Mid-Morning: Join virtual client meetings to share insights or address project-specific queries.
  • Afternoon: Lead a training session, ensuring clients feel empowered to maximize the SaaS tool’s potential.
  • Late Afternoon: Collaborate with your team, document updates, and wrap up outstanding client requests.
Who You Are:
  • Languages: Fluent in German (C2) and English (spoken and written).
  • Tech-Savvy: A passion for technology and experience with SaaS tools or digital platforms.
  • Problem-Solver: Strong analytical skills and the ability to think critically under pressure.
  • Organized: Excellent time management and the ability to juggle multiple client needs.
  • Collaborative: A team player with a proactive mindset and a desire to learn.
  • Communication: You know how to translate "digital language" into "human language" for your clients
Bonus Points:
  • Experience with digital asset management or SaaS platforms.
  • You have first experience with coding.
  • Knowledge of customer support platforms like Zendesk or Salesforce.
  • Familiarity with digital marketing or brand management.
You are ideally available 40 hours a week. Minimum 32 hours a weekYou have to be located in the Netherlands for this role. The team is located in Hengelo, the role can be performed mainly remote, but there needs to be openness to travel to Hengelo here and there.