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CX Strategy Consultant
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Company Description
About Merkle
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
In the Netherlands, we work together with renowned brands such as Odido, SkyShowtime, Dutch Railways (NS), Albert Heijn and VodafoneZiggo. Moreover, we have strategic partnerships with Salesforce, Google, Adobe, Marigold and more. For more information, please visit .
Job Description
A job where you get to shape the future of customer experience for some of the largest businesses in Europe on a strategic level The opportunity to take on a leading role in projects and develop your own client relationships An international environment, well-known and leading clients, and a real focus on your personal development. Flexible working conditions where you decide what best fits your needs A workplace and team in which you will be accepted and respected just the way you are Many opportunities for other fun things to do besides work, such as volunteering together, Friday afternoon drinks, boot camps, theme parties, office Olympics and well-being daysThis is what you will do
You will join an ambitious CXM strategy team that believes in working together to reach our goals. You will set the course for our most ambitious (international) customers in the area of customer experience, loyalty and transformation. You will innovate with our specialists to meet our clients' needs and anticipate market changes. It is therefore important that you show ownership, are self-reliant and that you are a true collaborator. You continuously strive for client satisfaction as you effortlessly translate insights into actions and results for our clients.
At Merkle, we help our clients transform and manage their entire customer experience. CX Strategy is all about re-thinking our clients' business to become more customer-centric and optimize experiences across the entire customer journey. The CXM strategy team works with our clients to determine a future-state vision on what kind of experience we want to deliver to consumers (B2C) or customers (B2B) utilizing all touchpoints within Merkle's portfolio – ranging from digital media and commerce to CRM and loyalty. This does not only include marketing. At Merkle we live and breathe the entire spectrum of customer experience, from marketing to customer service and sales.
You will be working in a team of strategists with diverse backgrounds, from digital marketing, media, commerce, CRM to loyalty which is a unique opportunity to widen your horizon beyond CXM. We are an international team and there are many opportunities to work (remotely) with international clients and colleagues within the Northern Europe cluster (the Netherlands, Denmark, Norway, Sweden).
Qualifications
Preferably You must have at least an HBO/Higher Vocational Education degree + a minimum of 5 years of work experience in a similar position Must be fluent in English. Dutch is required. Strategic thinking: you must be able to think strategically and develop innovative solutions to complex problems. This requires a deep understanding of industry trends, consumer behavior, and the ability to see the big picture. This includes a good understanding of the wider CX landscape, digital channels and the ability to drive strategies that drive business results. Strong analytical skills: you will be responsible for analyzing issues, work with data analysts, do desk research and make informed recommendations to clients. Therefore, it's essential to have strong analytical skills and be able to draw insights from data. Excellent communication skills: you will be working closely with clients and internal teams to develop and execute strategies. Therefore, excellent communication skills are a must to ensure that everyone is on the same page and working towards the same goals. Project management skills: you will be responsible for managing multiple projects at once, and therefore, strong project management skills are a must. Working closely with our project managers you will be responsible for your team delivery, efficiency, and overall health. Tech & data affinity: we are strongly data driven and use technology to create engaging experiences. You will need to have experience in working with technology & data and be able to apply this knowledge to the CX field. Commercial drive: you will be able to effectively drive new business opportunities from strategy perspective together with our sales colleagues. From spotting opportunities through pitching and winning, including presenting autonomously at senior levels. Experience in managing and mentoring team members (on projects).Good to know
The requirements listed in this job description are guidelines, not hard rules. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable and think you might be a match for us, we strongly encourage you to apply.
Additional Information
We offer a competitive salary and secondary employment conditions. In addition to that, we offer a culture of innovation and radical collaboration, a great place to work with focus on the well-being of our people. We enjoy hybrid ways of working, additional well being and social impact days, as well as flexible public holidays. We are a certified Great Place to Work.
Our commitment to Diversity & Inclusion
Merkle is an equal opportunity employer. We strive for an inclusive and safe workplace with equitable opportunities and treatment for all, where everyone is empowered to speak out. We are committed to inclusivity and fairness in all aspects of our policies, practices, and daily operations. We do not discriminate based on age, ethnicity, gender, nationality, religion or beliefs, sexual orientation, (dis/)ability, appearance or (socio-economic) position, and encourage candidates from all backgrounds and identities to apply.
We put our people at the center, creating space for growth, understanding, and learning so they can thrive. We foster an inclusive culture that values the unique strengths, perspectives, and experiences of each employee, in which diversity is valued in both our employees and our ideas. We believe that our diverse backgrounds contribute to the strength of our teams, enhancing our ability to make informed decisions, foster innovation, and achieve better business outcomes for our clients.
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