Incident Commander Engineer
1 maand geleden
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Helpus to build the next generation resilience One faulty componentshould not impact home delivery for even a single customer. How?You will be our primary point of contact for one of our ITresilience topics and processes, be it IT security, disasterrecovery or Agile incident management. Team up with anotherResilience commander on you area of expertise, evaluate and improveyour processes.
This is how you will reinvent foodretail.
You take ownership of thecommunication and reporting about your topic. You inspire ourteams, bringing together our brightest DevSecOps Engineers andenable them to thrive when creating new solutions or improving ourexisting proposition. When all system are working properly and allteams are at their A-game, assist us with analyzing our internal ITprocesses, develop new automations to remove toil or strengthen therelationships with our IT partners. On top of all that youwill be part of our rapid response team to help us to coordinatehigh priority incidents. During your shift you coordinate betweenall necessary people, teams and departments to rapidly resolvepriority incidents for all critical business processes of AlbertHeijn. You understand that customers are sometimes better off witha workaround when a fix is not yet available. Yet, communicationmight just be the most important thing during an incident. Once youresolved the incident you will follow-up with post incidentevaluations to identify process- and technicalimprovements.
Yourattitude:
• You Always keepin mind: ”We do it for our customers”
• You are used to working with time-critical deadlines, holdyour ground and lead the pack when necessary
• Improving is your highest goal, mistakes are anopportunity
• You apply constructivecriticism in order to evaluate and improve processes.
• You accept that change is the only constant
• Standby shifts (approx. once in the 6 weeks) ispart of the job
The recipefor maximum impact:
• AreT-shaped professional with technical background.
• Are familiar with the terms like containerization,github, observability and release pipelines.
• Are capable of explaining technology like VPN, expressroutes, DNS and virtualization.
• Havingknowledge and experience of ServiceNow is an advantage.
• Have experience with dealing with variety ofstakeholders and teams.
• Are used toworking with time-critical deadlines, and able to evaluate andimprove processes.
• UnderstandIncident management processes (ITIL).
• Have a great communication skills in English.
• Have at least 4 years of relevant work experience inwhich you have proven your added value within a complex technologyenvironment, in roles as an System Engineer/Administrator,Technical application manager, SRE or similar.
• Have a technical higher professional education or master'sdegree, preferably in Information Technology or relatedfields.
What weoffer:
At Albert Heijn we aim to grow,and this is only possible if you grow along with us. As we worktogether to build our brand and your career, you can count on(based on 40 hours per week):
• An annual salary up to 90K including holiday allowance and aflexible bonus. Depending on your level of seniority andexperience;
• A minimum of 20 dayspaid vacation, optionally 12.5 days extra. Do you want to take thatextra time off, or would you rather convert the extra days intodiscounts or sell them for cash? You’re the end boss;
• Flexible working hours;
• Access to a challenging trainingcurriculum – AH Tech Academy;
• An excellent pension plan where we as an employer contribute4,5 more than you as an employee;
• A travel allowance or a NS-business card for traveling to andfrom Zaandam by train;
• Attractive discounts on various insurancepolicies;
• 10% staff discounton groceries in all Albert Heijn stores, to a maximum of €300 peryear;
• A free Mijn AlbertHeijn Premium membership with many benefits;
• A company laptop and telephone.
We’re Albert Heijn, foodretail reinventors.
Albert Heijn goesway back. More than 135 years, to be exact. So for millions ofpeople, food shopping is synonymous with the Albert Heijn brand. Wedidn’t achieve this with a complacent, ‘hey, if it works today,it’ll work tomorrow’ approach, but by continually rethinking ourpropositions and staying plugged in to customer demands. More than125,000 colleagues? Check. Over 1,250 stores in the Netherlands andFlanders? Check. The leading online food retail platform? Check, webuild, run and love it.
Together we make eating better the easy choice. Foreveryone.
The world around us haschanged, and significantly at that. These changes have impact onthe lives of our customers, colleagues and partners. And therefore,also on Albert Heijn. We’re moving towards a new world with newopportunities and challenges. Albert Heijn wants more people to eatfresher, healthier and more sustainable food. Eating brings ustogether, keeps us healthier and contributes positively to theworld. Our mission is: Together we make eating better the easychoice. For everyone.
Readyto contribute to our mission?
Do youwant to play an active role in changing the food retail landscapeas we know it? Then hop on board and join us on ourexpedition. Would you like to learn more first, before you apply toAlbert Heijn? We’re happy to tell you everything about thisvacancy An assessment might be part of our selectionprocess
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