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Customer Service Representative

2 maanden geleden

Amsterdam, Nederland Stryker Nederland B.V. Voltijd
Work Flexibility: Hybrid

Company Overview

Listed as one of the great places to work in Europe, Stryker is a leading medical technology company, where

you will have a huge opportunity to make a difference to the critical service, we provide to health care

organizations. You will be a part of a company that places a huge importance on employee engagement and

will have opportunities to further your personal and professional development through learning new technical

and soft skills. You will also gain a broad range of experience in both your area of responsibility but also across

the wider business, providing long-term growth opportunities to forge a career for yourself. Everyone at

Stryker is committed to our mission – “Together with our customer we are driven to make healthcare better”,

and we focus every day on making this a central part of our culture.

Position Summary

The representative is an entry level Customer Service position and a junior member of the team. The role is

expected to carry out basic duties. Some experience and knowledge of working in a customer service

environment is expected, however it is assumed that they would be trained and will develop experience on

all aspects of the role over time. Some amount of oversight would be required to guide them.

Key Activities & Responsibilities

· • Processing orders, credits, loan kit queries, repair order requests

· • Arranging returns and collections and handling proof of delivery and pricing requests

· • Handling incoming e-mails and calls

· • Proactively communicating with internal & external customers

· • Investigating and resolving invoice disputes

· • Logging and follow up of issue resolution and related communication back to the customer

Education / Qualifications

· High School diploma or equivalent

Preferred:

· Further education in a relevant discipline but not essential

Experience / Skills

Essential:

· 1 year in customer service, order management or contact center roles

· Develops rapport with colleagues and customers

· Can communicate proactively and professionally with Sales team members and Customers

· Ability to adapt to different types of people and situations to ensure positive outcomes

· Intermediate knowledge of MS Excel, MS Outlook, MS Word, Internet

Desirable:

· Basic ERP system knowledge

· Some experience in order management and contact centre roles

· Working level of English

Competencies / Behaviors

· Customer focused

· Collaborative

· Strong internal drive and motivation to make a difference

· Positive, optimistic mindset and can-do attitude

· Enjoys taking personal responsibility for meeting commitments

· Acts with integrity

Travel Percentage: None