Meer informatie Instorten

Senior Customer Journey Expert | Mortgage applications

1 maand geleden

Amsterdam, Nederland ING Voltijd

ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?

The team | The tribe

As a Senior Customer Journey Expert within the Originations Area - mortgage applications - in the Tribe Mortgages NL, you will collaborate with your colleagues to improve the service for our customers and intermediaries. You work partly in the office and partly from home. We work according to the Agile principles. This way of working gives you the opportunity to fully utilize your knowledge and experience and strive to bring out the best in yourself every day. You are part of the Tribe Mortgages NL.

Roles and responsibilities

As a Senior Customer Journey Expert, you create ultimate simple and personalized journeys for our (internal) customers. Of course, you don't do this alone. You work together with an international team. A team comprised of skilled and driven experts who, like you, strive for the best outcomes for our customers and achieve them. You base your work on facts, paying attention to operational risks, costs, benefits, and engaging in dialogue with our IT engineers.

You have relevant experience in the mortgage market and understand the dynamics of digitization in this sector. The product you will be working on plays a significant role in the intermediary chain in terms of CRM and data management. You are someone who can easily switch between processes and IT and truly oversee a chain. You have experience in digitizing/modeling customer journeys, leading to concrete features or deliverables. Additionally, you are capable of effectively involving your stakeholders, users, and customers. Does this match your profile perfectly and energize you? Then this might be your ideal new job

The role and responsibilities:

You have experience in digitizing and improving customer journeys, translating ideas into innovative solutions You excel in setting up new concepts, experimenting with them, and determining their success (based on PACE) You communicate carefully, sharply, anticipatively, and with sensitivity with our important (internal/external) stakeholders You have an overview of the IT landscape and the role of your product within it You have affinity with IT and Agile working methods You understand the functional operation of your product and can discuss it with end-users and the development team

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even better version of yourself. You are decisive, results-oriented, and unafraid to do things differently. You excel in communicating with various internal and external stakeholders.

Furthermore, you:

Have a Bachelor or Master's degree, supplemented with at least three years of relevant work experience in the mortgage market and in a (complex) Agile work environment Are self-starting and have execution power Are analytically strong and data-driven Can distinguish between essentials and non-essentials Possess excellent stakeholder management skills Have current residency in the Netherlands and are fluent in the Dutch and English language (C1/C2) Enjoy working together within a motivated and ambitious team

Rewards & benefits   

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions .

The benefits of working with us at ING include: 

A salary tailored to your qualities and experience 36 or 40 hour workweek Individual leave: 24+2 individual holiday days based on 36 hr workweek Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid) CSR days: up to 2 days per year to actively engage in society by volunteering 13th month salary 8% Holiday payment Individual Savings Contribution (BIS), 3.5% of your gross annual salary Mobility card Attractive pension scheme Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

We hebben andere actuele vacatures op dit gebied die je hieronder kunt vinden

  • Senior Customer Journey Expert | Mortgage applications

    1 maand geleden

    Amsterdam, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The team | The tribeAs a Senior Customer Journey Expert within the Originations Area - mortgage applications - in the Tribe Mortgages NL, you will collaborate with your colleagues to...

  • Senior Customer Journey Expert

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The team | The tribeAs a Senior Customer Journey Expert within the Originations Area - mortgage applications - in the Tribe Mortgages NL, you will collaborate with your colleagues to...

  • Customer Journey Expert Hypotheken

    3 weken geleden

    Amsterdam, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition? **The team** As a Customer Journey Expert in the 'Hypotheken' (mortgages) tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently,...

  • Customer Journey Expert Mortgages

    5 dagen geleden

    Amsterdam, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition? **The team** As a Customer Journey Expert in the Mortgages tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have a...

  • Customer Journey Expert

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The teamAs a Customer Journey Expert in the 'Hypotheken' (mortgages) tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have...

  • Customer Journey Expert

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The teamAs a Customer Journey Expert in the Mortgages tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have a customer...

  • Senior Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?Are you a customer journey expert with strong data affinity and IT-delivery experience?You are someone who can easily switch between processes and IT and truly oversee a chain. You have a...

  • Customer Journey Expert Mortgages

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The teamAs a Customer Journey Expert in the Mortgages tribe, you will collaborate with your colleagues to improve the service provided to our customers.Currently, we have a customer...

  • Senior Customer Journey Expert | Third Party Management

    1 week geleden

    Amsterdam, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?Are you a customer journey expert with strong data affinity and IT-delivery experience?You are someone who can easily switch between processes and IT and truly oversee a chain. You have a...

  • Senior Customer Journey Expert | Third Party Management

    1 week geleden

    Amsterdam, Nederland ING Voltijd

    ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition? Are you a customer journey expert with strong data affinity and IT-delivery experience? You are someone who can easily switch between processes and IT and truly oversee a...

  • Customer Journey Expert

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Customer Journey Expert (Product manager) – Product Area Payments As a Customer Journey Expert/ Product Manager you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner, you lead and manage the end-to-end customer journeys from design to...

  • Customer Journey Expert

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Lending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back. Within the cluster Credit Monitoring and Problem Loan Management , this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in...

  • Customer Journey Expert

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Lending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back.Within the cluster Credit Monitoring and Problem Loan Management, this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in control...

  • Customer Journey Expert

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Lending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back.Within the cluster Credit Monitoring and Problem Loan Management, this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in control...

  • Customer Journey Expert

    2 weken geleden

    Amsterdam Westpoort, Nederland Athora Netherlands Voltijd

    **Wil jij een sleutelrol vervullen in het optimaliseren van de klantreis voor een toonaangevend bedrijf in de financiële sector? Heb je ruime ervaring als Customer Journey Expert en ben je klaar om je expertise toe te passen in een dynamische omgeving? Dan is deze vacature bij Athora Netherlands iets voor jou!** **Over Athora** Als een van de grootste...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Customer Journey Expert (Product manager) – Product Area Cash PoolAs a Customer Journey Expert/ Product Manager you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner, you lead and manage the end-to-end customer journeys from design to...

  • Customer Journey Expert

    2 weken geleden

    Amsterdam, Nederland Brunel Nederland B.V. Voltijd

    Als Customer Journey Expert ben je verantwoordelijk voor het begrijpen, analyseren en verbeteren van de klantreis. Je zult samenwerken met verschillende teams om de klantinteracties over alle kanalen te begrijpen en te optimaliseren, met als doel een optimale klantervaring te bieden. Je belangrijkste taken omvatten: - Het in kaart brengen van de volledige...

  • Customer Journey Expert

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Do you want to work at a department with a strong sense of purpose? ING is looking for a Product manager | Fraud NL Authentication & Consent. The team The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part...

  • Customer Journey Expert

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Brunel Nederland B.V. Voltijd

    Als Customer Journey Expert ben je verantwoordelijk voor het begrijpen, analyseren en verbeteren van de klantreis. Je zult samenwerken met verschillende teams om de klantinteracties over alle kanalen te begrijpen en te optimaliseren, met als doel een optimale klantervaring te bieden.Je belangrijkste taken omvatten:- Het in kaart brengen van de volledige...

  • Senior Customer Journey Expert Savings

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Knab Voltijd

    Als online bank is het onze missie om voortdurend relevante proposities en producten aan te bieden aan onze klanten in de digitale wereld, en tegelijkertijd op het juiste moment zichtbaar te zijn voor onze doelgroep. Momenteel zijn we op zoek naar een creatieve en analytische Customer Journey Expert die goed is in het bedenken van innovatieve oplossingen en...